Rhoda Binda-Waring
Manassas,VA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
26
26
years of professional experience
Work History
Logistics Team Leader
Target
Reston, VA
06.1998 - Current
- Loaded, unloaded, moved and sorted materials to keep items flowing to correct locations.
- Managed movement, sorting and loading of supplies to keep deliveries on schedule.
- Maintained records of damaged goods, backorders and applicable regulatory reporting.
Visual Merchandiser Team Leader
Target
Reston, VA
04.2013 - 12.2015
- Offered training and support to keep team members motivated and working toward objectives.
- Delegated daily tasks to team members to optimize group productivity.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
Price Change Team Leader
Target
Reston, VA
02.2010 - 12.2014
- Recommended disposal of obsolete stocks to write off unsellable items from inventory.
- Issued supplies, materials and products to team members based on information from requisitions.
- Set up advertising signs on shelves and counters to attract customers and promote sales.
- Delegated daily tasks to team members to optimize group productivity.
- Conferred with other supervisors to coordinate operations and activities within or between departments.
Consumables Team Leader
Target
Reston, VA
06.2006 - 10.2013
- Identified unique ways to display store merchandise, increasing sales during peak times like holidays and back-to-school shopping.
- Trained new hires on customer service and rotation practices.
- Assigned each team member specific list of tasks and monitored completion to meet team goals.
- Executed planogram resets to keep store up to date with desired corporate strategies.
Food Court Associate
Target
Reston, VA
06.1998 - 12.2000
- Served customers during slow and busy hours effectively by prioritizing and communicating.
- Maintained organized, clean and sanitized work areas to meet company and regulatory requirements.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Customer Service Cashier/Sales Associate
Nordstrom Rack
Sterling Va, VA
09.2013 - 03.2017
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Assistant Store Manager
Chico's
Reston, VA
09.2005 - 09.2012
- Answered customer questions and addressed problems and complaints in person and via phone.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
Education
Small Business Management
Professional Career Development Institute
430 TechnologyParkway Norcross Ga06.2002
High School Diploma -
Herndon High School
Herndon, VA06.1999
Skills
- Ability to lead and Motivate a team/ others
- Excellent communication and people's skills
- Ability to work under pressure and handle challenging situations
- Ability to understand and analyze sales figures
- Stock Management
- Marketing and Promotions
- Pricing and Markdowns
- Problem-Solving
Volunteering
- Relay for Life at South Lakes high school
- Special Olympics at Woodson high school
- Katherine K Hanley Family shelter in Fairfax
- Hospitality at Grace Covenant church
Timeline
Customer Service Cashier/Sales Associate
Nordstrom Rack
09.2013 - 03.2017
Visual Merchandiser Team Leader
Target
04.2013 - 12.2015
Price Change Team Leader
Target
02.2010 - 12.2014
Consumables Team Leader
Target
06.2006 - 10.2013
Assistant Store Manager
Chico's
09.2005 - 09.2012
Logistics Team Leader
Target
06.1998 - Current
Food Court Associate
Target
06.1998 - 12.2000
Small Business Management
Professional Career Development Institute
High School Diploma -
Herndon High School
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