Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Accomplishments
Timeline
Generic

Rhoda Bracy-Miller

Waldorf,MD

Summary

Enthusiastic merchandising manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in retail industry. Customer-oriented Store Manager offering over 5 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.

Overview

17
17
years of professional experience

Work History

Store Manager

5Below
Largo, MD
06.2021 - Current
  • Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Ensured compliance with safety regulations and company policies.
  • Operated cash register to record all transactions accurately and efficiently.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Recruited, trained and supervised new employees.
  • Trained new store managers, customer experience managers, and merchandising managers for the district.
  • Resolved customer complaints in a timely manner.
  • Created weekly work schedules for store personnel.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Managed Largo Store 2x, Prince frederick Store, & Gambrills Store

Real Estate Agent

Keller Williams
White Plains, MD
10.2006 - Current
    • Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
    • Communicated with clients to understand property needs and preferences.
    • Maintained connections with clients to encourage repeat business and referrals.
    • Wrote effective listings detailing property features, resulting in an increase in showings.
    • Guided clients from beginning to end of home buying process in choosing right property.
    • Negotiated contracts on behalf of clients.
    • Marketed and sold property for clients by hosting open houses and advertising online and in print.
    • Accompanied buyers and sellers to home inspections and appraisals.

Merchandising Manager

Five Below
Largo, MD
10.2020 - 06.2021
  • Executed multiple projects simultaneously, coordinating, and prioritizing tasks.
  • Placed prices and descriptive signage to enhance displays and promote items.
  • Developed and implemented merchandise strategies to increase sales.
  • Ensured that all merchandise was properly labeled according to company policy.
  • Monitored inventory levels by tracking stock movement, conducting regular physical counts, and adjusting forecasts accordingly.
  • Managed store personnel in order to meet staffing requirements while staying within budget.
  • Gathered and analyzed demographic data based on income, average age and sell-through statistics.
  • Organized and prioritized projects.
  • Open and closed store. Supervised staff.

Support Lead

5Below
Waldorf, MD
11.2011 - 10.2020
  • Helped customers complete purchases, and locate items.
  • Restocked and organized merchandise in front lanes.
  • Performed store opening, closing and shift change actions, to keep operations efficient and current.
  • Maintained stock within optimal levels to meet expected customer and sales levels.
  • Displayed new stock and rotated existing products.
  • Ensured compliance with established policies and procedures related to customer service operations.
  • Responded to customer inquiries via telephone, email, chat.

Education

High School Diploma -

Bishop Conwell High School
Levittown, PA
06.1990

Some College (No Degree) - Business Administration

Bucks County Community College
Newtown, PA

Skills

  • Customer Service
  • Cultural awareness
  • Verbal and written communication
  • Good listening skills
  • Clerical
  • Troubleshooting
  • Detail-oriented
  • Supervision
  • Excellent work ethic
  • Talent Recruitment
  • Store Merchandising
  • Team Development
  • POS Systems
  • Shift Scheduling
  • Employee Training
  • Customer Service Management
  • Store Operations Oversight
  • Training and Mentoring
  • Store Opening and Closing
  • Friendly and Positive
  • Bank and Safe Deposits
  • Delegating Work
  • Cash Management
  • Leading Staff Meetings
  • Staff Management
  • Staff Supervision
  • Team Motivation
  • Multitasking and Organization

Languages

English
Professional

Affiliations

  • Gardening
  • Reading
  • Traveling

Accomplishments

  • Several Top Comp and Score Card Awards for each store

Timeline

Store Manager

5Below
06.2021 - Current

Merchandising Manager

Five Below
10.2020 - 06.2021

Support Lead

5Below
11.2011 - 10.2020

Real Estate Agent

Keller Williams
10.2006 - Current

High School Diploma -

Bishop Conwell High School

Some College (No Degree) - Business Administration

Bucks County Community College

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Rhoda Bracy-Miller