Waitress Trainer
Half Shell Oyster House
Biloxi, MS
04.2024 - Current
- Provided constructive criticism to help servers improve their skills and increase efficiency levels.
- Stocked ice bins and coolers as needed throughout shift.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Processed payments accurately and efficiently with POS system.
- Resolved customer complaints in a professional manner.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Assisted in setting up the bar for service shift.
- Developed good working relationships with fellow employees through effective communication.
- Greeted customers and provided excellent customer service.
- Performed opening and closing duties including restocking supplies.
- Provided drink suggestions to customers based on their preferences.
- Adhered to state regulations regarding serving alcohol responsibly.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Effectively multitasked within fast-paced environment.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Made friendly conversation with customers to provide enjoyable bar experience.