Rhoda Elizabeth McClendon
Summary
Dynamic healthcare professional with a strong background in outpatient coordination and acute care experience. Proven leadership in managing patient care and education, enhancing treatment understanding and adherence. Skilled in building patient rapport, documentation and reporting, with a focus on neuro and orthopedic rehabilitation. Committed to delivering exceptional patient care and fostering effective team collaboration.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Volunteer
Pro-Bono Community Access Clinic
Round Rock, TX
01.2024 - 04.2025
- Coordinated student teams for pro-bono evening clinic, matching them with patients to enhance care accessibility.
- Ensured faculty supervision by coordinating with licensed physical therapist during treatment sessions to maintain care standards.
- Provided targeted treatment to patients with progressive neurological disorders, focusing on functional maintenance to improve quality of life.
Outpatient Office Coordinator and Technician
Peak Physical Therapy
Allen, TX
04.2021 - 05.2023
- Managed health information and medical insurance authorizations for new and recurring patients, ensuring timely access to care.
- Handled billing, coding, and referrals to streamline operations and enhance patient flow.
- Provided patient-approved instruction and assistance, ensuring adherence to treatment plans.
- Assisted physical therapist with administrative tasks and organized patient documentation to support efficient patient processing.
Education
Doctor of Physical Therapy -
Texas State University
Round Rock, TX05-2026
Bachelor of Applied Arts and Sciences - Biology, Kinesiology, Classical Studies
University of North Texas
Denton, TX12-2021
Skills
- Team leadership
- Neuro and orthopedic expertise
- Patient education strategies
- Patient support
- Patient assessment
- Patient education
- Treatment planning
- Customer service
- Communication proficiency
- Leadership skills
Clinical Education
- Greater Therapy Centers, Outpatient Orthopedics, 8 weeks, Adult patients with acute/traumatic, chronic, and post-operative conditions. Developed functional balance program for patients with cognitive deficits.
- All Care Therapies of Georgetown, Outpatient Adult Neuro, 8 weeks, Patients with chronic stroke, TBI, Parkinson’s, and congenital conditions. Experience with Parkinson’s PWR! program.
- Baylor University Medical Center, Acute Care Orthopedics, 8 weeks, Medically complex patients following joint replacements, spinal surgeries, amputations, and trauma.
- Texas Health Presbyterian Hospital Plano, Acute Care Neuro, 12 weeks, Working with patients following stroke, TBI, spinal cord injury, and brain tumor resection. Experience in neuro ICU, neuro step-down unit, and emergency department.
Certification
- Basic Life Support, American Heart Association, 05/25
- Blood-Borne Pathogen Training, Center for Disease Control, 11/24
Timeline
Volunteer
Pro-Bono Community Access Clinic
01.2024 - 04.2025
Outpatient Office Coordinator and Technician
Peak Physical Therapy
04.2021 - 05.2023
Doctor of Physical Therapy -
Texas State University
Bachelor of Applied Arts and Sciences - Biology, Kinesiology, Classical Studies
University of North Texas