Summary
Overview
Work History
Education
Skills
References
Timeline
BusinessAnalyst

Rhoda Lahi

Bernalillo,NM

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

14
14
years of professional experience

Work History

Package Delivery Driver Supervisor

Amazon, 505 Logistics LLC.
Albuquerque, NM
06.2021 - 12.2023
  • Loading packages into the truck and ensuring they are secure for transport.
  • Inspecting vehicles for mechanical items and safety issues, and perform preventative maintenance when necessary.
  • Verifying delivery addresses, obtaining signatures from customers, and providing direction to customers regarding package delivery.
  • Maintaining records of deliveries using automated systems or logbooks.
  • Delivering packages in a timely manner while adhering to all traffic laws and regulations.
  • Communicating with dispatch personnel to receive instructions on daily routes or individual deliveries.
  • Providing customer service by answering questions, handling complaints, and resolving issues related to delivery services.
  • Stocking supplies such as forms, reports, and other documents in the vehicle at the beginning of each shift.
  • Following all safety protocols while operating a motor vehicle during deliveries.
  • Assisting with loading and unloading packages from trucks as needed.
  • Keeping accurate records of hours worked, mileage driven, fuel expenses, and any other relevant information related to deliveries.
  • Performing pre-trip inspections of assigned vehicles before starting routes.
  • Reporting accidents or incidents involving delivery personnel or company property immediately to supervisors or managers.
  • Ensuring compliance with local laws governing transportation of hazardous materials when applicable.
  • Identifying potential unsafe conditions such as icy roads or heavy traffic areas that could affect route times or safety.
  • Resolving customer disputes relating to damaged goods or incorrect orders promptly and professionally.
  • Notifying supervisors if additional help is needed due to inclement weather conditions or large orders requiring multiple trips.
  • Using navigation apps such as Google Maps or Waze to determine optimal routes for efficient deliveries.
  • Loaded and unloaded boxes and packages to move to and from vehicle.
  • Navigated route to customer locations using GPS maps.
  • Transported and safely delivered items to prevent damage or loss.
  • Navigated routes with relevant map programs and GPS systems.
  • Logged package delivery time in system for proof of delivery and to close orders.
  • Carried items weighing up to 50 pounds from vehicle to customer building location.
  • Requested signatures or followed touch-free delivery procedures.
  • Drove delivery truck or van to transport orders.
  • Assisted in loading delivery trucks with prepared packages.
  • Inspected vehicle daily and reported issues to schedule maintenance and repairs.
  • Loaded and unloaded vehicles at distribution center and delivery address.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
  • Determined optimal routes based on GPS application information and knowledge of local routes.
  • Kept accurate logs of all deliveries and trips.
  • Conducted pre-inspections to keep trucks reliable and well-maintained.
  • Reviewed delivery documents and orders and reported errors to supervisor.
  • Operated manual and mechanical equipment safely to minimize injury and accident risks.
  • Contacted customers prior to delivery to coordinate delivery times.
  • Checked loads against shipping papers to verify contents and identify special handling requirements.
  • Inspected vehicles' condition, supplies and equipment before and after trips
  • Improved project completion time, multi-tasking operations on heavy equipment and trucks.
  • Identified mechanical problems with vehicles, completed basic repairs and helped coordinate more serious maintenance needs.
  • Reported delays and accidents to stations using telephones or two-way radios.
  • Conducted emergency vehicle repairs to restore safety and dependability.
  • Reported mechanical problems encountered with vehicles to dispatch.

Package Delivery Driver

Fed Ex Ground
Albuquerque, NM
06.2019 - 05.2021
  • Loading packages into the truck and ensuring they are secure for transport.
  • Inspecting vehicles for mechanical items and safety issues, and perform preventative maintenance when necessary.
  • Verifying delivery addresses, obtaining signatures from customers, and providing direction to customers regarding package delivery.
  • Delivering packages in a timely manner while adhering to all traffic laws and regulations.
  • Communicating with dispatch personnel to receive instructions on daily routes or individual deliveries.
  • Providing customer service by answering questions, handling complaints, and resolving issues related to delivery services.
  • Following all safety protocols while operating a motor vehicle during deliveries.
  • Assisting with loading and unloading packages from trucks as needed.
  • Performing pre-trip inspections of assigned vehicles before starting routes.
  • Reporting accidents or incidents involving delivery personnel or company property immediately to supervisors or managers.
  • Identifying potential unsafe conditions such as icy roads or heavy traffic areas that could affect route times or safety.
  • Resolving customer disputes relating to damaged goods or incorrect orders promptly and professionally.
  • Notifying supervisors if additional help is needed due to inclement weather conditions or large orders requiring multiple trips.
  • Loaded and unloaded boxes and packages to move to and from vehicle.
  • Navigated route to customer locations using GPS maps.
  • Transported and safely delivered items to prevent damage or loss.
  • Navigated routes with relevant map programs and GPS systems.
  • Logged package delivery time in system for proof of delivery and to close orders.
  • Carried items weighing up to 50 pounds from vehicle to customer building location.
  • Requested signatures or followed touch-free delivery procedures.
  • Drove delivery truck or van to transport orders.
  • Assisted in loading delivery trucks with prepared packages.
  • Inspected vehicle daily and reported issues to schedule maintenance and repairs.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
  • Determined optimal routes based on GPS application information and knowledge of local routes.
  • Contacted customers prior to delivery to coordinate delivery times.
  • Identified mechanical problems with vehicles, completed basic repairs and helped coordinate more serious maintenance needs.
  • Reported mechanical problems encountered with vehicles to dispatch.

Graphic Designer

Albuquerque Reprographics
Albuquerque, NM
08.2018 - 06.2019
  • Developed graphics, logos and layouts for product illustrations, company logos, and websites.
  • Created visual concepts using computer software to communicate ideas that inspire, inform, or captivate consumers.
  • Managed multiple projects simultaneously while meeting tight deadlines.
  • Designed print materials such as brochures, flyers and posters for marketing campaigns.
  • Produced promotional displays, packaging and marketing collateral for retail environments.
  • Maintained up-to-date knowledge of industry trends in graphic design technologies.
  • Researched competitive products and services to identify opportunities to improve customer experience through design changes.
  • Conceptualized original website design prototypes based on client requirements.
  • Liaised with printers to ensure accuracy of final prints.
  • Assisted in selecting colors, images, text style and layout for each project.
  • Proofread all material prior to submission ensuring accuracy of content.
  • Reviewed feedback from clients or other stakeholders on existing designs before making necessary modifications.
  • Leveraged proficiency in Adobe InDesign, Photoshop and Illustrator to design email blasts, catalogs, posters and other promotional materials.
  • Designed new, on-brand visual elements focusing on concept and messaging.
  • Generated digital image files for use in digital and traditional printing.
  • Selected colors and themes while adding functionality to create new designs.
  • Developed, designed, laid out and produced variety of technical illustrations for brochures, banners and signs.
  • Submitted design ideas to plan projects with customers and managers.
  • Directed advertisement, banner and signage projects from concept to final delivery.
  • Worked with customers to present mockups and collect information for adjustments.
  • Created corporate brands by designing cohesive looks between logos and letterheads.
  • Prepared branding packages for point of sale displays, promotional materials and product packaging.
  • Consulted with clients to define design requirements and manage product development projects.
  • Formatted print and web application designs for projects with varying specifications.
  • Created design concepts and sample layouts using knowledge of layout and design principles.
  • Reviewed final layouts, making improvements and suggestions as needed.
  • Prepared rough sketches of product concepts, discussed with clients and made necessary changes.
  • Oversaw product design, print design and marketing collateral from concept to completion.
  • Determined size and layout of copy material and selected styles and size of fonts.
  • Studied photographs and other graphics to plan materials, products, or services.
  • Conferred with clients to determine requirements and layout designs.
  • Prepared instructions and guidance for workers assembling final layouts for printing.
  • Developed standard agency settings for plotter and laser printers to speed production work.

Materials Developer

Department Of Education
Santa Ana Pueblo, NM
08.2016 - 07.2018
  • Created visual concepts using computer software to communicate ideas that inspire, inform, or captivate consumers.
  • Created new teaching Materials to teach students about the Keres Language from grades K-12th grade from the Pueblo of Santa Ana
  • I have managed multiple projects simultaneously while meeting tight deadlines.
  • Designed print materials such as brochures, flyers, and posters for marketing campaigns.
  • Created animations and interactive elements for websites, mobile applications, presentations and videos.
  • Maintained up-to-date knowledge of industry trends in graphic design technologies.
  • Researched competitive products and services to identify opportunities to improve customer experience through design changes.
  • Provided support on photo shoots related to the project's needs.
  • Contributed ideas to brainstorming sessions regarding new products or features.
  • Assisted in selecting colors, images, text style and layout for each project.
  • Proofread all material prior to submission ensuring accuracy of content.
  • Reviewed feedback from clients or other stakeholders on existing designs before making necessary modifications.
  • Submitted design ideas to plan projects with customers and managers.
  • Directed advertisement, banner and signage projects from concept to final delivery.
  • Prepared rough sketches of product concepts, discussed with clients and made necessary changes.
  • Oversaw product design, print design and marketing collateral from concept to completion.

Outside Service Supervisor

Santa Ana Golf Club
Santa Ana Pueblo, NM
03.2015 - 06.2016
  • Provide all members and guests information directions to practice facilities, first tee, locker rooms, golf shop, golf academy
  • Assist guests and members as they depart from the facility, ensuring that all golf clubs are cleaned and that a staff member carries and places golf clubs in guest vehicle
  • Utilize a working knowledge of club operations
  • Developed and implemented procedures to improve customer service operations.
  • Scheduled, monitored, and evaluated the performance of outside service personnel.
  • Performed quality assurance inspections on completed jobs by outside service personnel.
  • Identified areas for improvement in overall customer service operations.
  • Ensured that all safety protocols were followed while performing outside services.
  • Conducted regular meetings with staff to discuss operational issues related to outside services.
  • Collaborated with other departments to ensure successful completion of projects involving outside services.
  • Oversaw the daily activities of assigned teams providing outsourced services.
  • Maintained accurate records of all tasks performed by outsourced personnel.
  • Provided guidance and support to staff members who encountered difficulties performing their duties in the field.
  • Assisted with recruiting efforts for hiring qualified individuals as part of an outsourced workforce.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Recruited and trained new employees to meet job requirements.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Evaluated individual and team business performance and identified opportunities for improvement.

Package Delivery Driver

505 Logistics LLC.
Albuquerque, NM

Education

Bachelor of Arts -

Albuquerque Art Center
Albuquerque, NM
05-2002

High School Diploma -

St. Pius X High School
Albuquerque, NM
05-1996

Master of Arts - Linguistics

University of Arizona
Tucson, AZ

Skills

  • Area Knowledge
  • Hand Truck Operation
  • Warehouse Operations
  • Delivery Scheduling
  • Route Planning
  • Deadline-Oriented
  • Defensive Driving
  • Customer Service
  • Safe Driving
  • Forklift Operation
  • Preventive Maintenance
  • Service Promotion
  • Organizational Skills
  • Decision-Making
  • Documentation
  • Goal Setting
  • Communication and Interpersonal Skills
  • Active Listening
  • Commercial Driving Experience
  • Team Collaboration
  • Professionalism
  • Relationship Building
  • Skilled Forklift Operator
  • Effective Communication
  • Vehicle Safety and Maintenance
  • Team Building
  • Customer-Oriented
  • Excellent Communication
  • Adaptability and Flexibility
  • Professional Demeanor
  • Efficiency and Time Management
  • Reliability
  • Analytical Thinking

References

References available upon request.

Timeline

Package Delivery Driver Supervisor

Amazon, 505 Logistics LLC.
06.2021 - 12.2023

Package Delivery Driver

Fed Ex Ground
06.2019 - 05.2021

Graphic Designer

Albuquerque Reprographics
08.2018 - 06.2019

Materials Developer

Department Of Education
08.2016 - 07.2018

Outside Service Supervisor

Santa Ana Golf Club
03.2015 - 06.2016

Package Delivery Driver

505 Logistics LLC.

Bachelor of Arts -

Albuquerque Art Center

High School Diploma -

St. Pius X High School

Master of Arts - Linguistics

University of Arizona

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Rhoda Lahi