Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Hi, I’m

Rhoda Miranda

Rock Island,IL
Rhoda Miranda

Summary

Seasoned Corporate Service Trainer from Steak N Shake, adept in customer service and sanitation techniques. Excelled in enhancing customer satisfaction and streamlining training processes, leveraging excellent communication skills and comprehensive cleaning expertise. Achieved significant improvements in employee performance and operational efficiency, demonstrating a proactive approach to professional development and workplace management. Conscientious Janitor known for maintaining cleanliness and hygienic standards in all assigned areas with high productivity and efficiency. Possess specialized skills in floor care, waste management, and sanitation practices. Excel at time management, problem-solving, and adaptability, ensuring quick response to maintenance and cleaning issues. Committed to enhancing workplace safety and contributing positively to team environments through strong communication and collaboration skills. Dependable and hardworking professional skilled in keeping interior and exterior spaces clean and well-maintained. Accustomed to sweeping, mopping, vacuuming floors, restocking bathrooms, removing trash, cleaning windows and completing all other types of routine and deep cleaning. Reliable janitorial professional with significant experience in maintaining cleanliness and sanitation of various facilities, including commercial buildings and educational institutions. Skilled in using cleaning equipment and chemicals safely, with strong attention to health and safety standards. Known for improving cleaning processes, leading to more efficient operations and higher satisfaction among clients. Demonstrated ability to work independently or as part of a team, managing time effectively to meet deadlines.

Overview

11
years of professional experience

Work History

Kellermeyer Building Services
Moline, IL

Janitor
02.2024 - Current

Job overview

  • Disinfect equipment and supplies using germicides or steam-cleaning equipment.
  • Dusted furniture, machines or equipment.
  • Clean windows, walls, ceilings, carpets and furniture in assigned areas.
  • Empty wastebaskets and trash containers.
  • Clean and sanitize restrooms, sinks, countertops and other surfaces.
  • Pulled chewing gum from undersides of tables, desks, chairs and various other fixtures, discarding gum and sanitizing area.
  • Sweep, mop and vacuum floors of all areas.
  • Maintained, sanitized and vacuumed dining area and washed kitchen floors prior to closing.
  • Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
  • Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.

Grubeez
Davenport, Iowa

Cashier/Server
09.2019 - 08.2024

Job overview

  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Built and maintained productive relationships with employees.
  • Collected payments and provided accurate change.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Greeted customers promptly and responded to questions.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Offered customers carry-out service at completion of transaction.
  • Used suggestive selling techniques to promote add-on sales.

Steak N Shake
Davenport, Iowa

Corporate Service Trainer
04.2014 - 04.2019

Job overview

  • Suggested and offered specific training programs to help workers maintain or improve job skills.
  • Implemented strategies for improving customer satisfaction ratings across all departments.
  • Worked closely with departmental managers to ensure that all staff were adequately trained in their duties.
  • Advised supervisors on how best to motivate employees in order to maximize productivity levels.
  • Monitored day-to-day operations at company sites, ensuring compliance with corporate standards and procedures.
  • Scheduled classes based on availability of classrooms, equipment or instructors.
  • Organized team building exercises to promote positive working relationships among staff members.
  • Ensured that trainees received appropriate follow up support after completing courses.
  • Coached employees on how to effectively handle difficult customer situations.
  • Developed and delivered corporate training programs to employees on customer service techniques.
  • Obtained and organized manuals, guides and visual materials for development and training purposes.
  • Provided individualized instruction to help employees improve their customer service skills.
  • Evaluated modes of training delivery to optimize training effectiveness, training costs or environmental impacts.
  • Conducted formal assessments of employee competency levels in order to identify training needs.

Education

Southern New Hampshire University
Hooksett, NH

Bachelor of Arts from Counseling Psychology

Skills

  • Customer service-focused
  • Entryway management
  • Recycling support
  • Excellent communication skills
  • Skilled housekeeper
  • Bathroom sanitation
  • Window washing
  • Ceiling fan cleaning
  • Spot cleaning
  • Vacuum operation
  • Spill cleanup procedures
  • Waste disposal management
  • Mopping techniques
  • Sanitization techniques
  • Restroom care
  • Dusting proficiency
  • Stairwell cleaning
  • Cleaning supply management

Accomplishments

  • Nominated for the National Society of Leadership and Success, 2024

Timeline

Janitor

Kellermeyer Building Services
02.2024 - Current

Cashier/Server

Grubeez
09.2019 - 08.2024

Corporate Service Trainer

Steak N Shake
04.2014 - 04.2019

Southern New Hampshire University

Bachelor of Arts from Counseling Psychology

Similar Profiles

CREATE PROFILE
Rhoda Miranda