Rhoda Spragg
Cypress,TX
Overview
19
19
years of professional experience
Work History
Private Caregiver
Otal Family
02.2020 - 02.2022
- Ran errands, managed laundry and completed weekly grocery shopping.
- Maintained clean, safe and well-organized patient environment.
- Maintained clean personal areas and prepared healthy meals to support patient nutritional needs.
- Turned and positioned bedbound patient to prevent bedsores and maintain comfort levels.
- Entertained, conversed and read aloud to keep patient mentally alert.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patient.
- Documented vitals, behaviors and medications in client medical records.
CNA
Grace Care Center At Northpointe
10.2019 - 02.2020
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Helping patients with ADLs (activities of daily living) for which they need assistance, such as bathing,combing hair,brushing teeth,shaving, putting on stocking and slippers,dressing,ambulation and toileting.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations and reporting. Observing the patients and surroundings, assists the nurse to assessed the progress of the patient as well as any needs the patient might have for medical intervention.
- Observe and remove any potential hazards which could cause accidents.
- Changes bed linen and incontinent care item as needed.
Housekeeper
Grace Care Center Of Cypress
11.2015 - 05.2016
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Keeping the resident's room clean and pleasant by dusting all surfaces, sweep and mop floors,vacuum carpets and empty trash containers.
- Vacuumed rugs and carpeted areas like Common rooms,Rehabilitation area, Reception area and office rooms .
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Documented and reported necessary facility and building repairs observed.
Customer Service Coordinator
Daikin Air-Conditioning Philippines. Inc.
06.2008 - 10.2013
- Handling large volume of customer inquiries, follow up and complaints with positive attitude and focus on customer satisfaction.
- Acknowledge and engage promptly and professionally, responded to customer needs through competent customer service and prompt problem-solving.
- Work with Technician Supervisor in scheduling and dispatching of Technician for jobs (Start ups/repairs,warranty and maintenance).
- Coordinates field jobs ,maintain communication customers with regards to the schedule of A/C start up.
- Collecting and review reports and encode to DS Manager using Salesforce software.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Resolved concerns with products or services to help with retention and drive sales.
Customer Service Coordinator
DAikin - Alen Airconditioning Inc.
10.2002 - 05.2008
- Handling customer inquiries, follow up and complaints.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Coordinate Authorized Service Center for the schedule and collecting reports for the job action taken.
- Prepare monthly summary reports of components failure.
- Print out Monthly Service receipt and workload table and level management table from DS Manager software.
- Filing and keeping all important documents.
Administrative Assistant
Triple Point Air Systems Inc.
08.1999 - 05.2001
- Received and dispatching trouble calls
- Collecting report and feedback from the AC technician
- Update and monitoring reports in the computer
- Monitoring technicians duties and locations
- Coordinating customer inquiries, follow ups and complaints.
- Sending daily reports to Concepcion Carrier Airconditioning Co. via email
- Responsible monitoring incoming memos from CCAC via email.
- Prepare labor and warranty parts billings.
- Prepare daily schedules for Service Field Technician .
- Filing and keeping all important documents.
Customer Care Coordinator
Concepcion-Carrier Airconditioning Co.
03.1998 - 09.1998
- Received customer inquiries, trouble calls, and complaints pertaining to the products of CCAC , service rendered by franchised services center.
- Dispatching of all trouble calls and related information to franchised service center covered with the required standards.
- Monitoring receiving and encoding of feedback and final action taken by franchised service center to trouble calls in order to update customer records.
- Auditing customers to ensure full satisfaction on the franchised service center performance responding to their complaints.
- Prepare reports of dissatisfied audited customer
- Filing and keeping of all important documents and memos
Administrative Assistant ( Reliever)Applied Dept
Concepcion Industries, Inc.
11.1997 - 12.1997
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Prepare formal quotation.
- Responsible in delivery instructions, sending quotations, orders and other important messages to company's warehouse, customers and service centers using fax machine.
Store Cashier
GUESS? USA - California Clothing Inc.
08.1994 - 11.1997
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Used POS system to enter orders, process payments and issue receipts.
- Performed cash, card transactions to complete customer purchases.
- Processed exchanges and returns by processing them in company database.
- Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Encoding daily sales reports by means of POS
- File documents and memos
- Keeping Guess VIP Club Cards , application forms and questionnaires.
- Prepare incident report address to Treasury and Accounting dept.
- Assigned to train new store personnel like Manager - Trainee, Supervisor- Trainee and Cashier - Trainee in cashier operations.
- Monitoring assigned merchandise by executing monthly inventory.
- Act as a Customer relation personnel ( retail associates) assisting customers and introducing new products.
- Giving an extra mile service for customer satisfaction .
- Honest, hardworking, trustworthy and reliable
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You are never too old to be what you might have been.
George Eliot
Skills
, Healthcare, Safety awarenes, Customerservice, Microsoft
- Knowledge of State Regulations
- Monitor Vital Signs
- ADLs Assistance
- Companionship and Emotional Support
- Cook Healthy Meals
- Personal Care Assistance
- Caregiver and Family Support
- Nursing Assistance
- Infection Control Procedures
- COVID-19 Safety Policies
- First Aid Certification
- Medication and Appointment Reminders
- PPE Usage
- Compassionate Communication
- Medication Administration
- Personal Grooming Care
- Vitals Monitoring and Documentation
- Patient Assessments
- Bedsore Prevention
- Isolation Precautions
- Ambulating Patients
- Bathing and Dressing
- Respectful and Compassionate
- Word Processing
- Activities of Daily Living Assistance
- Deliver Exceptional Care
- Hoyer Lifting Equipment
- Illness Adaptation
- Dining Room Support
- Meal Assistance
- Sanitizing Surfaces
- Direct Patient Care
Timeline
Private Caregiver
Otal Family
02.2020 - 02.2022
CNA
Grace Care Center At Northpointe
10.2019 - 02.2020
Housekeeper
Grace Care Center Of Cypress
11.2015 - 05.2016
Customer Service Coordinator
Daikin Air-Conditioning Philippines. Inc.
06.2008 - 10.2013
Customer Service Coordinator
DAikin - Alen Airconditioning Inc.
10.2002 - 05.2008
Administrative Assistant
Triple Point Air Systems Inc.
08.1999 - 05.2001
Customer Care Coordinator
Concepcion-Carrier Airconditioning Co.
03.1998 - 09.1998
Administrative Assistant ( Reliever)Applied Dept
Concepcion Industries, Inc.
11.1997 - 12.1997
Store Cashier
GUESS? USA - California Clothing Inc.
08.1994 - 11.1997
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