Rhoda Stroud
Brighton,TN
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
25
25
years of professional experience
Work History
Painter
Self-employeed
Brighton, TN
03.2021 - 03.2024
- Prepared surfaces by washing, scraping, sanding and patching holes;.
- Applied primers and sealers to prepare new surfaces for painting;.
- Applied paint with brushes, rollers, spray guns or other equipment;.
- Cleaned up job sites after completion of projects;.
- Inspected painted surfaces for defects such as cracking, blistering or fading;.
- Consulted with clients regarding colors and finishes;.
Private Caregiver
Jeanette Winek c/o David Winek
Atoka, TN
04.2017 - 03.2021
- Assisted elderly clients with daily activities such as bathing, dressing, grooming and meal preparation.
- Provided companionship to elderly clients by engaging in conversation and accompanying them on errands or outings.
- Administered prescribed medications according to physician instructions and monitored for adverse reactions.
- Maintained records of client care services provided including changes in condition or treatment plan.
- Performed light housekeeping duties such as laundry, tidying up living spaces and changing bed linens.
- Provided emotional support to clients who were dealing with depression or anxiety issues related to aging or health conditions.
- Accompanied clients on recreational activities such as walks or trips to the park.
- Assisted with physical therapy exercises designed by a physical therapist or occupational therapist.
- Conducted regular safety assessments of homes in order to identify any potential hazards that could cause harm.
- Ensured proper nutrition by preparing meals according to dietary guidelines set forth by doctors or nutritionists.
- Provided mental stimulation through games, puzzles and other activities designed for cognitive development.
- Kept accurate records of all tasks completed during shifts including start and end times and notes about client interactions.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Improved patient outlook and daily living through compassionate care.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Maintained clean and well-organized environment for client happiness and safety.
- Engaged with patients and families to provide emotional support and daily living instruction.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Supervised medication administration, personal hygiene and other activities of daily living.
Customer Service Representative
Extended Stay America
Memphis, TN
04.2000 - 01.2001
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Customer Service Representative
Danwest Garden Center
Memphis , TN
11.1998 - 02.2000
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Collected deposits or payments and arranged for billing.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Education
Bachelor of Science - Early Childhood Education
Bob Jones University
Greenville, SC08-1996
Skills
- Quality Assurance
- Clean Driving Record
- Punctual and Dependable
- Effective Multitasking
- Exceptional time management
- Strong Work Ethic
- Time Management
- Customer Needs Assessment
- Self-Directed and Motivated
- Dependable
- Inventory Control
- Customer Service
Affiliations
- Stay at home homeschooling mom of three in many extracuricular activities needing much organization and time management
- Avid deal finder and money saver
Timeline
Painter
Self-employeed
03.2021 - 03.2024
Private Caregiver
Jeanette Winek c/o David Winek
04.2017 - 03.2021
Customer Service Representative
Extended Stay America
04.2000 - 01.2001
Customer Service Representative
Danwest Garden Center
11.1998 - 02.2000
Bachelor of Science - Early Childhood Education
Bob Jones University
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