Rhodalyn Boamah
New Britain
Summary
Professional driver offering several years of experience completing daily delivery tasks on time and safely. Knowledgeable in efficient routes within assigned territory. Skilled at following traffic laws and maintaining top-quality client services.
Overview
5
5
years of professional experience
Work History
Uber/Lyft Driver
Uber/Lyft
New Britain
02.2023 - Current
- Operated a variety of vehicles safely in diverse weather conditions.
- Inspected vehicle before and after every trip to assess performance and maintenance requirements.
- Demonstrated ability to handle emergency situations calmly and effectively.
- Managed time efficiently when making multiple stops along designated routes.
- Completed necessary paperwork and documentation for deliveries.
- Determined most expedient trip by mapping out driving routes ahead of time.
- Adapted to changing routes or schedules as required by the employer.
Dental Hygienist
Aspen Dental
Glastonbury
01.2020 - Current
- Enhanced patient satisfaction scores through the implementation of a personalized care approach and effective communication techniques
- Conducted thorough periodontal assessments and developed tailored treatment plans for patients, contributing to an overall improvement in oral health outcomes
- Educated patients on preventive dental care strategies, leading to a 90% increase in patient compliance with at-home oral hygiene routines
- Collaborated with the dental team to achieve an increase in productivity by streamlining clinic workflows and optimizing appointment scheduling
- Maintained stringent sterilization protocols and adhered to safety regulations, resulting in zero infection control breaches over a period of 3 years
- Cleaned and removed plaque, tartar, and stains from patients' teeth
- Provided clinical services or health education to improve and maintain the oral health of patients or the general public
- Delivered comprehensive pre-and post-operative patient care and education
Customer Care Service Representative
Aspen Dental
Glastonbury
01.2022 - 01.2025
- Enhanced customer satisfaction by resolving an average of 50 customer inquiries daily through phone and email interactions
- Achieved a 15% decrease in customer complaints by implementing a new customer service strategy focused on active listening and problem-solving
- Developed and maintained customer relationships to ensure satisfaction
- Identified customer service trends and provided feedback to management
- Analyzed customer feedback and provided recommendations for improvement
- Responded to customer inquiries in a timely and professional manner
- Investigated and resolved customer complaints
- Utilized problem-solving skills to resolve customer issues
Education
Bachelor of Applied Science - Dental Hygiene
University of New Haven
West Haven, CT06.2020
Skills
- Problem Solving
- Troubleshooting
- Customer Service
- Attentiveness
- Employee Relations
- Vehicle operation
- Route planning
- Vehicle inspection
- Emergency response
- Time management
Timeline
Uber/Lyft Driver
Uber/Lyft
02.2023 - Current
Customer Care Service Representative
Aspen Dental
01.2022 - 01.2025
Dental Hygienist
Aspen Dental
01.2020 - Current
Bachelor of Applied Science - Dental Hygiene
University of New Haven