Card Making
Photography
Scrapbooking
Theater/ Arts/ Museum
Dog Walking
Loves all animals
Fishing
Biking
Rhodalyn Brown
Republic,MO
Summary
Experienced professional with a solid background in customer communication and support. Demonstrated expertise in efficiently resolving issues and ensuring high levels of customer satisfaction while handling high volumes of calls. Committed to fostering team collaboration and adapting to changing needs to achieve optimal results. Known for reliability, flexibility, and proficiency in utilizing CRM software and troubleshooting technical issues. Seeking a position with a reputable organization to contribute to its growth and success as a valuable asset.
Overview
28
28
years of professional experience
Work History
Assessment & Referral Call Specialist
Perimeter Behavioral Hospital of Springfield
03.2023 - 09.2024
- Handle incoming inquiry calls with empathy and professionalism.
- Conduct comprehensive intake interviews to determine appropriate levels of care.
- Perform initial screenings to evaluate service eligibility.
- Assess psychosocial and emotional status, particularly for children and adolescents.
- Coordinate with insurance providers and internal teams for verification.
- Facilitate communication between clinical staff, nursing team, and business development.
- Track and follow up with referral sources regarding patient placement.
- Maintain accurate documentation of all interactions and assessments.
- Provide clear written and verbal communications to all stakeholders.
- Enhanced client satisfaction by addressing concerns with professional communication.
- Assisted customers by providing solutions to inquiries and resolving issues quickly.
- Addressed customer complaints efficiently, improving overall service experience.
- Coordinated with departments to escalate complex issues.
- Built strong customer relationships by maintaining a helpful attitude.
- Handled customer data to maintain accurate records.
- Delivered exceptional support to boost customer loyalty.
- Improved customer retention by skillfully handling service issues.
- Managed incoming calls for resolving customer queries and enhancing satisfaction.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Patient Advocate, (Patience Experience)
Jordan Valley Community Health Center
09.2017 - 03.2023
- Maintain HIPAA compliance.
- Schedule patient appointments based on patient’s need and scheduling policies and communicate with health care team regarding scheduling issues.
- Answer telephone and give information to callers; routes call to appropriate personnel and/or takes necessary messages.
- Works closely with providers and staff to maintain needs of the patient while adhering to scheduling protocols.
- Promotes effective working relations and work effectively as part of a team to facilitate the Clinic’s ability to meet its goals and objectives.
- Maintain daily cash balancing and reporting.
- Obtain medical information from patient and enter in electronic record.
- Obtain payor source information and verify insurance eligibility.
- Complete patient follow-up calls as directed, provide follow-up to patients to address barriers to care, and answer questions.
- Fill out excuse forms per provider request for patients after they are seen.
- Assist patients with connecting to other resources (IE complete Medicaid applications, slide enrollments, payment agreements, etc.).
- Assist patients who have difficulties completing paperwork or understanding information.
- Attains all agreed to goals and objectives within specified time frames, as part of the Clinic’s overall mission.
- Demonstrates respect and regard for the dignity of all patients, families, visitors and fellow employees to ensure a professional, responsible and courteous environment.
- Passionate about learning and committed to continual improvement.
- Assisted patients in navigating healthcare system to ensure they received necessary support.
- Coordinated with medical staff to improve communication and care outcomes.
- Improved patient satisfaction by promptly addressing concerns and providing solutions.
- Resolved patient issues by acting as a liaison between them and healthcare providers.
- Facilitated patient access to resources for enhanced care and support.
- Supported patients in understanding medical bills, simplifying complex information.
- Enhanced patient trust by demonstrating empathy and understanding.
- Improved coordination of care, collaborating with various healthcare providers.
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Weekend Cleaning Management
Village Hair & Nail Shoppe
04.2017 - 12.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Maintain great salon appearance by vacuuming, dusting, sweeping, and etc.
- Tour my assigned area to assure overall presentation of the appearance of the salon.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Cleaning Crew
Old Monterey Apartments
08.2010 - 03.2012
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and organized laundry rooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
- Used time management and efficient cleaning methods to meet deadlines.
- Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.
- Maintain great property appearance.
- Know and understand all associate positions.
- Tour my assigned area to assure overall presentation of the appearance of the property.
- Demonstrated attention to detail while performing thorough cleaning services for optimal client satisfaction.
- Collaborated effectively with other crew members for efficient completion of assigned tasks.
- Consistently met deadlines for daily cleaning projects, contributing to operational efficiency within the organization.
- Improved overall team productivity with proper time management and prioritization of tasks.
Cashier
Sam’s Club
07.2009 - 08.2010
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maximize sales and profits.
- Know and understand all associate positions.
- Maintain price and inventory control.
- Tour assigned areas within store to assess the overall presentation of merchandise and appearance of the store/ department(s).
- Provide customers with service through friendly, quick, and safe assistance.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Internet Service Advisor
Chase USA
05.2007 - 09.2007
- Assist customers with their account inquiries following all company policies.
- Inform customers of new rates on new credit increases.
- Assist with customer problems accessing online site or their account(s).
- Provide service through friendly, efficient and accurate information.
- Assisted customers with service requests, enhancing satisfaction with personalized attention.
- Coordinated with technicians to ensure services were completed efficiently.
- Addressed customer inquiries to facilitate smooth service transactions.
- Enhanced service experience by providing detailed explanations of procedures.
- Improved customer retention by resolving issues promptly and effectively.
- Provided recommendations for additional services, boosting customer trust.
- Ensured high levels of customer satisfaction by delivering exceptional service.
Telephone Service Representative
Professional Answering Service, Inc.
07.2005 - 09.2007
- Documented and detailed calls and complaints using call center's CRM database.
- Researched issues through identification of similar past problems and recommended most appropriate solution.
- Maintained customer records by updating account information.
- Implemented best practices throughout service calls.
- Secretarial/ receptionist skills.
- Enter calls and deliver them as instructed.
- Electronic messenger, paging clients through pager, email, fax and/ or cell phone.
- Provide callers with quality service.
- Data entry.
- Exceeded performance metrics consistently through diligent attention to detail and strong commitment to customer satisfaction.
- Streamlined call handling processes for improved efficiency and reduced wait times for customers.
- Enhanced junior team performance through mentoring.
Front End Customer Service Manager
WalMart Super Center
04.1997 - 10.2004
- Implemented new processes for returns and exchanges, simplifying the process for both employees and customers.
- Fostered positive relationships between front-end staff members through open communication channels and team-building events.
- Managed cash registers, ensuring accurate transactions while minimizing wait times for customers.
- Scheduled front-end staff shifts based on peak hours and forecasted customer traffic to maximize efficiency during busy periods.
- Maximize sales and profits.
- Know and understand all associate positions.
- Maintain price and inventory control.
- Tour assigned areas within store to assess the overall presentation of merchandise and appearance of the store/ department(s).
- Provide customers with service through friendly, quick, and safe assistance.
- Resolved escalated customer concerns with professionalism, empathy, and swift action to preserve brand reputation.
- Collaborated with store management to develop strategies for optimizing customer service experience and increasing sales performance.
- Oversaw inventory control at the front end, reducing product loss and maintaining proper stock levels.
- Boosted employee morale and productivity with effective communication, team-building activities, and recognition programs.
- Enhanced customer satisfaction by efficiently addressing inquiries and resolving issues in a timely manner.
Assembly Crew
Aaron’s Automotive
10.1996 - 04.1997
- Contributed to a positive work environment through effective communication and collaboration with colleagues.
- Assemble transmissions with oil pans.
- Maximize production output.
- Know and understand all associate positions.
- Enhanced product quality through rigorous attention to detail and adherence to production standards.
- Played an integral role in achieving production targets consistently by maintaining focus even during high-pressure situations.
- Implemented Lean Manufacturing principles to eliminate waste, increase efficiency, and improve overall performance.
- Collaborated with team members on the assembly line, ensuring timely completion of tasks and smooth progress.
Education
High School Diploma -
Parkview High School
Springfield, MO06.1996
Skills
- Great customer service
- Takes initiative
- Computer skills
- Data entry
- Receptionist skills
- Knowledgeable of Next Gen
- Internet Applications
- Proven team member
- Leadership experience
- Cleaning duties
- Communication skills
- Call management
- Customer interaction
- Problem solving
- Detail orientation
- Interpersonal skills
- Telecommunication skills
- Call routing
- Follow-up skills
- Documentation skills
- Information gathering
- Multi-tasking
- Team collaboration
- Customer satisfaction
- Empathy skills
- Feedback collection
- Process adherence
- Adaptability skills
- Cultural awareness
- Analytical skills
- Professional demeanor
- Call center operations
- Service excellence
- Accountability skills
- Organizational skills
Accomplishments
• Wal-Mart Four Star Cashier, December 2000 and May 2003
• 7 Year Invested, Wal-Mart with Company, April 2004
Hobbies and Interests
- Card Making
- Photography
- Scrapbooking
- Theater/ Arts/ Museum
- Dog Walking
- Loves all animals
- Fishing
- Biking
Awards
- Wal-Mart Four Star Cashier, 12/01/00
- 7 Year Invested, Wal-Mart with Company, 04/01/04
Interests
Timeline
Assessment & Referral Call Specialist
Perimeter Behavioral Hospital of Springfield
03.2023 - 09.2024
Patient Advocate, (Patience Experience)
Jordan Valley Community Health Center
09.2017 - 03.2023
Weekend Cleaning Management
Village Hair & Nail Shoppe
04.2017 - 12.2017
Cleaning Crew
Old Monterey Apartments
08.2010 - 03.2012
Cashier
Sam’s Club
07.2009 - 08.2010
Internet Service Advisor
Chase USA
05.2007 - 09.2007
Telephone Service Representative
Professional Answering Service, Inc.
07.2005 - 09.2007
Front End Customer Service Manager
WalMart Super Center
04.1997 - 10.2004
Assembly Crew
Aaron’s Automotive
10.1996 - 04.1997
High School Diploma -
Parkview High School
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