RHODE BERNADEL
Fredericksburg,VA
Summary
Dynamic leader with proven track record of successfully managing projects and initiatives and achieving desired business objectives. Skilled in developing and executing strategies, managing budgets and resources, and leading cross-functional teams. Consistently produces tangible outcomes that exceed expectations.
Overview
14
14
years of professional experience
Work History
SPCD Program Manager
D.C. Department On Disability Services
05.2022 - Current
- Led and directed program operations in the Service Planning and Coordination Division (SPCD), overseeing a team of (4) program managers, (10) supervisory service coordinators, and 80 service coordinators.
- Efficiently managed Eligibility Determination Unit, reducing case backlog and improving service access while ensuring strict policy and procedure compliance.
- Skillfully supervised DDS Mental Habilitation Court Team, ensuring prompt court order responses and resolving complex issues proactively before court hearings.
- Developed multiple program from ground up, laying out framework, and defining roles.
- Aligned priorities with business needs, resource capacity, and risk exposure in collaboration with leadership.
- Designed and maintained logistics workflows, procedures, and reports.
- Resolved technical, financial, and operational concerns by working with team members and directors.
- Communicated regularly with internal and external stakeholders, updating on progress to build support for program.
- Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
- Led bi-monthly SPCD Townhall meetings, gathering feedback for process improvement.
Supervisory Service Coordinator
D.C. Department On Disability Services
07.2016 - 05.2022
- Planned, assigned, and developed daily work for 8+ service coordinators, prioritizing agency and departmental goals to optimize service delivery efficiency and effectiveness.
- Reviewed 250+ requests for Medicaid waiver service authorizations to ensure compliance with HCBS Medicaid Waiver rules, Federal regulations, and agency policies.
- Evaluated 250+ annual individual support plans, plan of care, and level of need, providing recommendations for enhancing the quality of person-centered and integrated service delivery.
- Participated in meetings and discussions with internal and external stakeholders to discuss KPIs and strategies for successful completion of service projects.
- Created efficient processes and procedures to achieve prompt delivery and completion of service projects.
- Prepared reports on service performance metrics and key indicators for management review.
- Developed productive working relationships with community-based organizations, schools, government agencies, and charitable organizations.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Provided after-hours emergency coverage and response as the DDA Duty Officer.
- Responded to state and federal oversight agency’s audit findings and developed plan of correction.
Client Services Liaison
D.C. Department On Disability Services
05.2013 - 07.2016
- Utilized public speaking skills to provide strong non-legal representation and advocacy in 15+ weekly court proceedings.
- Reviewed transcriptions for accuracy in grammar, punctuation, and spelling.
- Recounted previously recorded information to provide reference for proposed question or subject matter.
- Successfully advocated for clients on accommodation and accessibility requests prior to and during court hearings.
- Collaborated closely with Supervisory Service Coordinator and staff to assess individual service plan progress and determine next steps for complex cases.
- Meticulously reviewed and edited over 100 court order responses for accuracy and completeness before filing.
- Developed and conducted quarterly training sessions for internal and external stakeholders.
- Facilitated monthly new employee training sessions.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
Service Coordinator
D.C. Department On Disability Services
07.2009 - 05.2013
- Conducted 30+ quarterly monitoring of residential and day program services using record analysis and interviews to ensure compliance with individual support plans, agency policies, Medicaid waiver rules.
- Identified deficiencies and weaknesses, providing specific recommendations for resolution and monitoring provider compliance through the issue resolution system.
- Referred clients to appropriate community agencies and organization to meet their immediate needs such as Medicaid, Social Security, SNAP, and TANF.
- Developed detailed Annual Individual Support Plans for 30 individuals, aligning with Human Rights and Restrictive Control policies and procedures.
- Expertly interpreted complex federal regulations, new agency policies, and program guidelines.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
Education
Master of Science - Health Care Administration
St. Joseph College
2016
Bachelor of Science - Health Management
Howard University
Washington, DC2008
Skills
- Forecasting and Performance
- Business Systems
- Change Management
- Performance Tracking and Evaluations
- Program Leadership
- Monitoring and Evaluation (M&E)
Timeline
SPCD Program Manager
D.C. Department On Disability Services
05.2022 - Current
Supervisory Service Coordinator
D.C. Department On Disability Services
07.2016 - 05.2022
Client Services Liaison
D.C. Department On Disability Services
05.2013 - 07.2016
Service Coordinator
D.C. Department On Disability Services
07.2009 - 05.2013
Master of Science - Health Care Administration
St. Joseph College
Bachelor of Science - Health Management
Howard University
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