Rhode Salib
Moreno Valley
Summary
Loss Prevention professional with expertise in customer service and shrinkage control. Demonstrated success in reducing fraud and improving operational integrity through effective audits and security protocols. Committed to promoting teamwork and achieving measurable results in dynamic environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Loss Prevention Shrinkage Control Associate
Burlington Store
Moreno Valley
02.2025 - Current
- Ensured safe and secure environment through proactive security measures.
- Provided physical security expertise to identify and address vulnerabilities promptly.
- Led crisis and incident management efforts to maintain operational integrity.
- Fostered inclusive culture by building strong teams and partnerships.
- Drove alignment and communication across departments for enhanced collaboration.
- Investigated theft cases to mitigate fraud and reduce shrinkage effectively.
- Executed metering strategy by engaging customers at entrance while deterring theft.
- Maintained alertness to greet, inform, and thank customers, ensuring awareness of surroundings.
Customer Service Supervisor
Burlington Store
Colton
11.2025 - 01.2026
- Supervised daily operations, ensuring strict compliance with store policies.
- Trained and mentored new customer service associates on best practices.
- Resolved customer complaints efficiently while maintaining strong relationships.
- Coordinated staff schedules to maximize coverage during peak hours.
- Conducted performance evaluations to enhance staff development initiatives.
- Fostered a positive work environment through effective communication strategies.
- Monitored customer service metrics to evaluate performance and satisfaction levels.
Processor-Parts Auditor
Mobis Parts America
Riverside
03.2022 - 02.2025
- Verified shipment contents and orders through thorough examinations to ensure accuracy.
- Tracked inventory levels while managing shipping and receiving processes with precise records.
- Troubleshot shipping and receiving issues in accordance with corporate procedures.
- Checked items against work orders for correct quantities, destinations, and routing.
- Corresponded with representatives to resolve damages, shortages, or nonconformance issues.
- Logged discrepancies for inbound and outbound shipments regarding product errors and damages.
- Facilitated communication among team members and stakeholders to drive successful outcomes.
- Followed both oral and written directions to uphold operational efficiency.
Unit Processor
Ascena Retail Group Inc.
Riverside
11.2017 - 12.2020
- Process units/merchandise/online orders.
Education
High School Diploma -
Belmopan Comprehensive
BELIZE06.2006
Skills
- Customer service
- Inventory management
- Shrinkage control
- Auditing processes
- Interpersonal communication
- Friendly demeanor
- Product inspections
- Records management
- Loss prevention
Certification
- First Aid-CPR
- HazMat Certification
- Security Guard Card
References
References are available upon request.
Languages
- English
- Spanish
Languages
English
Professional
Spanish
Professional
Timeline
Customer Service Supervisor
Burlington Store
11.2025 - 01.2026
Loss Prevention Shrinkage Control Associate
Burlington Store
02.2025 - Current
Processor-Parts Auditor
Mobis Parts America
03.2022 - 02.2025
Unit Processor
Ascena Retail Group Inc.
11.2017 - 12.2020
High School Diploma -
Belmopan Comprehensive