RHODERICK JORDAN
VICTORVILLE,CA
Summary
Skilled in establishing and managing stations, training users, and facilitating significant enhancements to Windows and Linux systems and software. Knowledgeable in current business practices, IT standards, and government regulations. Driven approach to monitoring and resolving challenging IT issues. Proficient in collaborating with developers to consistently enhance tools and resources. Hardworking Information Systems Technician offering seven years of success in hardware and software installation and configuration. Extensive experience with diverse applications, operating systems, and platforms Extensive experience with diverse applications, operating systems, and platforms. Background includes equipment maintenance, software updates, and security management. Excellent multitasking and communication skills.
Overview
31
31
years of professional experience
Work History
Information Systems Technician
Textron Systems/ Unmanned Systems
04.2017 - 04.2024
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Engaged with Engineering to send out field reports to fix issues related to deployed equipment. Provided great insight with a Unit that enabled successful testing of a piece of equipment after several months of failed testing. Performs organizational, intermediate, and depot-level maintenance on government and private computer systems.
- Installs upgrades and removes products conducive to engineer specifications. Performs quality installations, operations, and maintenance of electronic equipment, integrated systems, and various software operating systems. Analyzes, evaluates, and tracks systems to include parts, products, and related system performances. Works with Virtual Machines, Linux, Windows, and System Administration duties.
- Attends weekly and ad-hoc client meetings to report project progress and address questions. Manages the deployment of critical software updates, ensuring minimal disruption to daily operations.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
Training Analysis and Feedback Analyst/ Computer Operator IV
Cubic Global Defense Group
09.2013 - 04.2017
- Responsible for routine technical support and tactical analysis for over 800 people on combat-driven scenarios. Processes, compiles, tabulates, categorizes, and verifies different types of information for training support
- Uses relevant computer knowledge and problem-solving skills to provide up-to-date information to customers. Worked with a wide variety of Microsoft Office products to include; word processing, data mining, presentation software, database management, and correspondences daily.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency. Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
Squadron Chemical Biological, Radiological, and Nuclear Non-Commissioned Officer
U.S. Army
08.1993 - 09.2013
- Eliminated excess costs by constructing travel worksheets saving over $ 1,800.00 per individual. Maintained and tracked Chemical, Biological, Radiological, and Nuclear equipment worth more than three million dollars.
- Organized and spearheaded training for more than three hundred personnel in Belgium, Netherlands, Luxembourg, Northern Germany, and England to achieve 100% for Army and Department of Defense Training objectives. Supervised and instilled discipline on 37 Soldiers in areas of weapon maintenance and training which resulted in our ability to be one hundred percent ready for over 200 missions.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
Education
Bachelor of Science - BSIT with a concentration in Information System Security
University of Phoenix
Ontario, CA06.2016
Skills
- Active security clearance as of Nov 2019
- Working knowledge of human resources, planning, operations, logistics, and communications
- 19 years of experience managing and mentoring individuals and teams personally and professionally
- Proficient in Microsoft Office products
- Ability to accurately interpret schematics, wiring diagrams, and technical documentation to evaluate, isolate, and repair system malfunctions
- Network configuration and troubleshooting
- Hardware and software maintenance
- IT Asset Management
- System Administration
References
Available upon request
Languages
Filipino
Native or Bilingual
Timeline
Information Systems Technician
Textron Systems/ Unmanned Systems
04.2017 - 04.2024
Training Analysis and Feedback Analyst/ Computer Operator IV
Cubic Global Defense Group
09.2013 - 04.2017
Squadron Chemical Biological, Radiological, and Nuclear Non-Commissioned Officer
U.S. Army
08.1993 - 09.2013
Bachelor of Science - BSIT with a concentration in Information System Security
University of Phoenix
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