Rhoderick Ople

Dedicated to Customer Service offering 30 years of Customer Relations and Travel experience and dedication to enhance customer satisfaction and business success. Diplomatic and friendly with strong dedication to employee training and satisfaction. Loyal and hardworking team player bringing necessary experience and knowledge to tackle any operations demand efficiently and productively.

• Customer Relations - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Supervised team of more than 25 team members.
• Successfully participated with company's initial tele-commuting program, performing supervisor duties remotely and efficiently and was first in the company to supervise a team remotely from different locations in the continental US.
• Successfully assisted on interview and hiring process both in-office and virtually for the company's contact center
• Actively participated in the company's Customer Care and Emergency Response Team, providing care to our customers and employees in times of crisis and ready to be deployed to any part of the world where the company operates. Received recognition for my successful deployments.

Level-headed, supportive, and hard working team player.

I am in pursuit of earning my pilot license, as one of my life goals. I have successfully completed my solo and continuing my flight hours and ground studies ultimately leading to earning my Private Pilot certification in the near future.