Rhodesia Evans
Temple,TX
Summary
Caring Youth Care Worker with 3 years of experience mentoring troubled adolescents. Adept at working with homeless, runaway and delinquent youth. Diligent in supervising youth activities, teaching life skills and promoting self-esteem and healing through individual and group counseling, Analyzes situations effectively and accurately and works independently. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Empathetic professional with hands-on experience providing quality psychological services to children and adults. Skilled in identifying, assessing and diagnosing mental health and emotional issues. Develops and implements treatment plans and provides counseling and therapy to obtain maximum results for patients. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Youth Care Worker
LifeWorks Emergency SHELTER
01.2022 - Current
- Completed clear and concise documentation of youth behavior and actions.
- Assisted youth with obtaining resources such as food, clothing and shelter.
- Aided with crisis intervention by redirecting negative behaviors and offering peer counseling.
- Assisted in proper evacuation of youth during emergency situations such as inclement weather.
- Attended Handle With Care trainings to enhance staff and youth safety during physical intervention.
- Listened to clients' concerns and provided encouragement and support.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Collaborated with other professionals to coordinate comprehensive care for clients.
CNA/caregiver
The Auberge Cedar Park
09.2021 - 05.2022
- Help with personal hygiene and care, Assisting with meals and nutrition
- Help with mobility, Home maintenance, and basic housekeeping.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Transported patients between rooms and appointments or testing locations.
Behavioral Health Associate
BHA, Cedar Crest Hospital & RTC
03.2020 - 04.2021
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
Dietary Aide
Weston Inn
11.2018 - 06.2020
- Served meals to residents in accordance with established schedules and dietary procedures.
- Kept all kitchen areas clean, tidy and free of hazards.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Followed all food safety regulations while preparing meals for patients.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Discarded outdated food products and maintained waste disposal procedures.
Customer Service Representative
Pop A Lock
04.2014 - 09.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
Education
Diploma -
Temple high school
Skills
- Shelter Arrangements
- Abuse Identification
- Records Maintenance
- Life Skills Instruction
- Action Plan Development
- Safety Protocols
- Youth Supervision
- Youth Advocacy
- Company Guidelines
- Status Updates
- Ambulatory Care
- Direct Supervision
Certification
CPR/First Aid
Food Manager Certification
December 2019 to December 2024
Certified Nursing Assistant (CNA)
October 2022 to October 2024
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Youth Care Worker
LifeWorks Emergency SHELTER
01.2022 - Current
CNA/caregiver
The Auberge Cedar Park
09.2021 - 05.2022
Behavioral Health Associate
BHA, Cedar Crest Hospital & RTC
03.2020 - 04.2021
Dietary Aide
Weston Inn
11.2018 - 06.2020
Customer Service Representative
Pop A Lock
04.2014 - 09.2018
Diploma -
Temple high school
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