Rhodesia Tureaud
Summary
Dynamic and results-oriented professional with extensive experience in mail handling and logistics management, notably at Veterans Administration. Demonstrated expertise in automated mail processing and exceptional problem-solving skills, leading to streamlined operations and 100% end-user satisfaction. Excelled in staff development and customer service, fostering strong relationships and operational excellence.
Overview
15
15
years of professional experience
Work History
Mail Clerk III
GoodWorks
07.2023 - Current
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Processed and organized incoming mail for distribution to appropriate departments.
- Tracked outgoing mail to provide accurate customer updates.
- Checked parcels were securely sealed to eliminate losses.
- Updated mailing lists with current addresses and contact information for smooth customer communications.
- Labeled packages with clear, correct information to reduce mailing errors.
- Updated and maintained mailing lists and customer records.
- Operated postal machines, including postage meters and mail-processing machines.
- Upsold postal services like insurance and tracking.
- Assisted with implementing new mailroom systems and training staff to improve operations.
- Operated postage meters, mail sealers and labeling machines.
- Maintained mailroom supply inventories, purchase orders and vendor supplies.
- Developed and maintained courteous and effective working relationships.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Gained strong leadership skills by managing projects from start to finish.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Worked well in a team setting, providing support and guidance.
- Applied effective time management techniques to meet tight deadlines.
- Managed time efficiently in order to complete all tasks within deadlines.
Logistics Specialist
Veterans Administration
01.2021 - 07.2023
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Issued timely and accurate responses to both internal and external inquiries.
- Validated inventory levels and updated systems using handheld devices.
- Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Provided customers with status updates for tracked packages.
- Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
- Worked with customers to integrate processes and correct issues.
- Oversaw complex projects for senior leaders by ensuring timely and cost-effective delivery.
- Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates.
- Coordinated incoming and outgoing shipments to maintain schedules.
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
- Tracked and managed transfer paperwork such as packing lists.
- Used in-house tracking system to schedule shipments of goods to customer warehouses.
- Built long-term relationships due to prompt and courteous service.
- Tracked orders and notified customers of status or potential delays.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Created reports to provide insights into logistics operations and performance.
- Monitored and adjusted inventory levels according to demand.
- Created and managed budgets related to logistics and transportation.
- Prepared and presented reports to management on logistics performance.
- Managed inventory levels to verify availability of stock for customer orders.
- Coordinated shipments and tracked progress to facilitate timely delivery.
- Identified opportunities for inventory reductions.
- Implemented and developed supply chain strategies to optimize efficiency.
- Negotiated contracts to secure favorable rates and terms.
- Developed and implemented strategies to reduce costs and improve quality of service.
- Monitored performance of logistics operations to identify areas for improvement.
- Built and established relationships with staff and vendors.
- Implemented systems and procedures for accurate data collection and reporting.
- Devised routing plans and schedules to facilitate safe and timely delivery of goods.
- Strategized best methods and tactics for efficient storage and handling of materials.
- Analyzed customer requirements and provided customized logistics solutions.
- Updated and maintained databases to track shipments and inventory.
- Studied data to identify trends and patterns in transportation activity.
Enrollment Specialist
Safelink Wireless
01.2010 - 07.2021
- Communicated effectively via telephone, email, and in person with prospective customers.
- Understood and thoroughly explained services provided to customers and potential customers.
- Updated, entered, and reviewed customer data.
- Designed presentations and marketing materials to promote insurance products.
- Analyzed customer needs to provide customized insurance solutions.
- Educated clients on insurance policies and procedures.
- Collected premiums on or before effective date of coverage.
- Monitored customer feedback and identified areas of improvement.
- Negotiated contracts and terms of sale with potential customers.
- Analyzed risk factors to recommend appropriate coverage levels.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Finalized sales and collected necessary deposits.
- Conducted research and identified market trends to develop better strategies for sales.
- Conducted annual reviews of existing policies to update information.
- Developed and implemented promotional strategies to increase customer base.
- Calculated premiums and established payment methods for sales.
- Evaluated competitors' products and services to gain competitive advantage.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Met with customers to provide information about available products and policies.
- Researched and identified potential new markets.
- Generated leads through cold-calling, networking and other outreach methods.
- Created sources for continuous client referrals within community and with businesses using extensive networking skills.
- Identified and solicited sales prospects in agency databases.
Education
Master of Science - Management And Leadership
Western Governors University
Salt Lake City, UT10-2024
Skills
- Handling and sorting mail
- Strong organization skills
- Retail Sales
- Automated mail processing proficiency
- Postal service product knowledge
- Service-oriented
- Production goal setting
- Mail delivery
- Post office operations
- Distribution Services
- Federal guideline proficiency
- Postal law proficiency
- Mailing restriction expertise
- Shipping and receiving proficiency
- Mail Sorting
- Clerical processing
- Sales expertise
- Package handling
- Labeling packages
- Mail distribution
- Problem-solving skills
- Shipping procedures
- Scan parcels
- Customer Service
- Document Scanning
- Team Collaboration
- Postal regulations knowledge
- Route Management
- Route Planning
- Staff Development
- Mailroom inventory management
- Shipping processes
- Deadline Management
- Mail handling
- Workplace Safety
- Office Administration
- Regulatory Compliance
- Filing systems
Timeline
Mail Clerk III
GoodWorks
07.2023 - Current
Logistics Specialist
Veterans Administration
01.2021 - 07.2023
Enrollment Specialist
Safelink Wireless
01.2010 - 07.2021
Master of Science - Management And Leadership
Western Governors University
Similar Profiles
Willie HoppsWillie Hopps
Mail Processing Clerk - Mail Recovery Center at United States Postal ServiceMail Processing Clerk - Mail Recovery Center at United States Postal Service
Sierra WinansSierra Winans
City Clerk | Lead Sales & Service Associate | Mail Processing Clerk at US Postal Service. 10 Yr +City Clerk | Lead Sales & Service Associate | Mail Processing Clerk at US Postal Service. 10 Yr +
Bonnie Lou DobbieBonnie Lou Dobbie
Document Clerk/Receptionist/Mail Clerk at Cox & PalmerDocument Clerk/Receptionist/Mail Clerk at Cox & Palmer