Rhodia Smith
Oxon Hill,MD
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and reliable with strong ability . Highly organized, proactive and punctual with team-oriented mentality.
Overview
17
17
years of professional experience
Work History
Abandoned Unit Officer
Revenue Authority Of Prince George's County
09.2022 - Current
- Safely operates government vehicle.
- Identify and remove Abandoned Vehicles within the county.
- Responds to customers complaints.
- Patrols city to detect compliance problems.
- Patrols assigned areas of the city and documents parking violation.
- Arranges for tow of Abandoned Vehicles or illegally parked vehicles.
- Performs other duties as assigned.
Roadside Assistance Technician
Cabhair Inc.
07.2024 - Current
- Enhanced customer satisfaction by promptly responding to roadside assistance requests and providing timely solutions.
- Assisted customers in stressful situations, providing empathetic support while addressing their immediate needs.
- Supported company goals by always prioritizing quality service over quantity of completed 30 calls per shift.
- Utilized advanced diagnostic tools to quickly identify and resolve complex automotive problems onsite.
- Demonstrated adaptability in responding to various types of emergency situations including flat tires, lockouts, battery failures, and fuel shortages.
- Assisted motorists in distress, offering prompt solutions to a variety of roadside emergencies.
- Reduced response time for service calls by optimizing dispatch routes and prioritizing tasks.
Security Officer
Allied Universal Security Services
03.2024 - 08.2025
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Courier
DHL Express
07.2021 - 09.2022
- Checked and secured package loads before deliveries.
- Sorted shipments and scheduled routes to meet company standards and time requirements.
- Used GPS navigation to plan routes and rerouted for unexpected delays.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
- Loaded and unloaded vehicles at distribution center and delivery address.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
Unarmed Special Police Officer
General Security Consultant
05.2020 - 05.2023
- Monitored and investigated suspicions persons , situations and unusual activities.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Observed patrons and customers to quickly address security situations.
- Monitored security cameras to identify and respond to suspicious activity.
- Completed daily log and incidents reports to record security or loss prevention incidents.
Custodial Worker
PSI Services Inc.
04.2008 - 07.2011
- Responsible for all wet waste materials at various locations within the buildings such as suites, conference rooms and public areas as required.
- Promoted a healthy workplace atmosphere by regularly disinfecting high-touch surfaces during peak flu seasons or outbreaks of illness.
- Prepares area for cleaning by performing tasks such as dusting, vacuuming, moving heavy furniture, equipment and supplies.
- Cleans and maintains various types of floors, walls, and ceiling surfaces such as marble, tile, wood, glass, linoleum, stainless steel, porcelain, sandstone, concrete, plastic and bronze.
- Used power scrubbing and waxing machines to scrub and polish floors, washing walls and vacuuming rugs.
- Cleans trash cans and recycling bins to keep building clean and free of germs.
- Performed routine maintenance on custodial equipment, ensuring optimal performance and longevity.
- Performs cleaning duties in assigned areas without instruction, such as scheduling the use of wall washers for ongoing custodial maintenance.
- Increased efficiency in waste management by separating recyclables and disposing of trash according to facility guidelines.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways, offices, public corridors, storage areas, closets, stairways and restrooms.
Education
High School Diploma -
Ashworth College
Norcross, GA01.2008
Skills
- Experience in Leadership
- Computer Skills
- People Skills
- Active Listening
- Friendly, Positive Attitude
- Organizational Skills
- Good Work Ethic
- Microsoft Office, Outlook
- Customer Service
- Reliable & Trustworthy
- Team Building
Timeline
Roadside Assistance Technician
Cabhair Inc.
07.2024 - Current
Security Officer
Allied Universal Security Services
03.2024 - 08.2025
Abandoned Unit Officer
Revenue Authority Of Prince George's County
09.2022 - Current
Courier
DHL Express
07.2021 - 09.2022
Unarmed Special Police Officer
General Security Consultant
05.2020 - 05.2023
Custodial Worker
PSI Services Inc.
04.2008 - 07.2011
High School Diploma -
Ashworth College
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