Rhodia Y. Chaplin
Technology Technical Writer
New Market,AL
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Senior Office Administrator/ Labs Manager
Torch Technologies
Huntsville, AL
01.2019 - Current
- This position requires the coordination of efforts performed by various parts of the organization regarding the establishment of operating procedure issues, personnel security concerns, building security/perimeter security systems and fire and OSHA regulations for the purpose of providing support to allow conformance to regulations and requirements
- Performs many tasks at once or on a deadline.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
- Evaluated employee records and productivity and submitted evaluation reports.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Compared vendor prices and negotiated for optimal savings.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed office operations while scheduling appointments for department managers.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Delivered performance reviews, recommending additional training or advancements.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Maintain computer and physical filing systems.
- Coordinated and aligned corporate and office schedules and disseminated important work information to employees.
- Review client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Coordinate special projects and managed schedules.
- Prepar meeting rooms and materials and recorded important information.
- Implement project management techniques to overcome obstacles and increase team productivity.
- Update reports, managed accounts and generated reports for company database.
- Source vendors for special project needs and negotiated contracts.
- Develop standard operating procedures for all administrative employees.
Business Analyst
Systems Studies And Simulations, S3 Inc.
Huntsville, AL
04.2018 - 01.2019
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Led cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities of technology changes.
- Assessed business requirements to forecast annual budgetary operational costs.
- Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.
- Proofread copy written by colleagues to correct spelling, punctuation and grammar.
- Performed the administrative coordination for the recruitment of aviation, technical, administrative, and management throughout the company for CONUS and OCONUS positions
- Responsible for the full life cycle of the recruitment process using TALEO Applicant Tracking System (ATS)
- Network Administrator of TALEO, Quest Diagnostics (drug screening), and Justifacts (background investigations)
- Maintains productive and collaborative relationships with internal customers and HR team
- Supports HR Management with special projects (AAP, EEOC, Evaluations, E-Verify, Onboarding, etc.) and contribute to functional and cross functional team projects
- Excellent customer relations/liaison skills
- Hiring practices results are to assist in the preparation and delivery of AAP Plans and EEO tracking
- Process and prepare documents
- Copy, scan and file office correspondence and documents
- Create advanced graphics, charts, and data files in Excel, Word, Nuance (PDF), Publisher and PowerPoint
- Technical writing/editing to improve document quality formatting briefings and / or data files
- Document Control processes are enforced
- Various software programs in addition to Taleo (ATS), CostPoint, HRIS (In/Out Processing; Personnel Actions, Performance Evaluations), DELTEK, and SharePoint
Adjunct Business Instructor
Virginia College
Huntsville, AL
03.2016 - 04.2018
- Prepared and delivered lectures to undergraduate or graduate students on topics such as financial accounting, principles of marketing and operations management.
- Utilized curriculum reflecting diverse educational, cultural and linguistic backgrounds of students served and challenged students to move beyond innate socio-cultural biases.
- Compiled, administered and graded examinations to assess student learning and identify individuals likely to need assistance.
- Participated in student and faculty events to highlight program offerings, engage students and increase profile on campus.
- Maintained regularly scheduled hours in order to assist and advise students on class, program, academic and vocational plans.
- Selected, organized and distributed materials and supplies to meet classroom instructional needs.
- Created successful lesson plans with projects and activities to enhance lectures.
- Prepared variety of different written communications, reports and documents.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Created plans and communicated deadlines to complete projects on time.
- Used Microsoft Word and other software tools to create documents and other communications.
- Conducted research, gathered information from multiple sources and presented results.
- Developed and maintained courteous and effective working relationships.
Facilities Manager
DynCorp International
Huntsville, AL
02.2012 - 02.2015
- Accounted for building usage and organizational needs when planning maintenance activities.
- Directed tenant improvements to meet contractual demands and update building areas.
- Analyzed building control and HVAC system performance and recommended improvements.
- Created sustainable improvement initiatives for efficient use of energy.
- Controlled expenses to meet budget requirements.
- Created management reports outlining important facility statistics.
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Responded to building emergencies and managed repairs.
- Led corporate initiatives such as developing and implementing Sales and Marketing Training program.
- Investigated problems and determined appropriate remedies.
- Documented records on pricing, energy consumption and activity reports.
- Coached and mentored associate installation specialists in system installation.
- Conducted inspections of facility grounds, external structure, systems and equipment.
- Oversaw all aspects of equipment installation, maintenance and repair for both internal and external services.
- Maximized profitability through revenue development, cash control and expense reviews.
- Tracked and documented operational and financial records to perform analysis of performance and costs.
- Interviewed, hired and trained qualified maintenance employees.
- Drove continuous improvement of processes and systems operation.
- Maintained HVAC, temperature control, electrical and building automation systems.
- Monitored company inventory to keep stock levels and databases updated.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved problems, improved operations and provided exceptional service.
- Prepared variety of different written communications, reports and documents.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
- Organized material to research and complete writing tasks.
- Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.
Postal Clerk Administrator
KBR
Alasad
05.2011 - 11.2011
- Weighed letters and packages and calculated costs based on classification, weight and destination.
- Used automated mail processing equipment to sort and collate mail.
- Upsold postal services like insurance and tracking.
- Weighed mail and computed pricing amounts.
- Provided service and sales to walk-in customers.
- Maintained vehicles and equipment in safe and working condition.
- Sorted mail according to size, shape and destination.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Loaded and unloaded shipping containers and vehicles.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Attached identification materials to packages and envelopes for delivery tracking and sorting.
- Updated compliance procedures and documented any changes made daily during routine inspections and quality control plans through interactions with DCMA.
- Completed SF-86
Education
MBA - Technology Management, Business Administration
University of Phoenix
Tempe, AZ 08.2007 - 05.2009
Bachelor of Science - Business Administration And Management
University of Phoenix
Tempe, AZ 08.2004 - 06.2007
Skills
Documentation and control
Policy and procedure modification
Team Bonding
Database administration
Performance improvement
Business administration
Project Management
Strategic planning
Technical Support
Sorting and labeling
Organizational skills
Office administration
Clerical support
Clear oral/written communication
Workflow planning
Scheduling
Travel coordination
Office management
Expense reporting
Contract negotiations
Bookkeeping
Documentation expertise
Administrative support
Excellent multi-tasking ability
Relationship building
Technical research
Editing
Teamwork and Collaboration
Data Entry
Critical Thinking
Affiliations
Senior level experienced professional with a diverse background in multiple disciplines across a wide range to perform office management, onboarding of new employees, security management, business analysts, planning and operational functions often working closely with site lead/program manager and senior leadership to ensure the efficient and effective operation of the office and programs assigned, and to assist in the execution of organizational goals with a depth of experience supporting Department of Defense DoD.
Qualifications Summary / Technical Skills
Secret Clearance Customer service Human resources
Government JKO-Lcms STEPP
AKO-ALMS Analytical Concur
Technical writer/editor Adobe Pro Procurement
Leadership Microsoft proficient Instructor/facilitator
Deltek CostPoint CHESS Shipping/Receiving
Sharepoint Oracle support Taleo, Previous – Notary for the state of State of South Carolina /1998-2008
Previous- Member of Beaufort Regional Chamber of Commerce /1996-2000
Previous – Member of National Mortgage Lenders Association / 1996 -2000
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Timeline
Senior Office Administrator/ Labs Manager
Torch Technologies
01.2019 - Current
Business Analyst
Systems Studies And Simulations, S3 Inc.
04.2018 - 01.2019
Adjunct Business Instructor
Virginia College
03.2016 - 04.2018
Facilities Manager
DynCorp International
02.2012 - 02.2015
Postal Clerk Administrator
KBR
05.2011 - 11.2011
MBA - Technology Management, Business Administration
University of Phoenix
08.2007 - 05.2009
Bachelor of Science - Business Administration And Management
University of Phoenix
08.2004 - 06.2007