- Growing herbs, vegetables, or fruits in home gardens
- Swimming
- I like trying new recipes and food trends
- Interior Design
- Dancing
- Horseback Riding
Rhona Armstrong
Blair
Summary
Experienced with retail management, customer service, and business development. Utilizes strategic planning to enhance operational efficiency and drive customer satisfaction. Track record of leadership in team management and business growth.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Nusery Teacher
Martha Road First Baptist
01.2019 - 11.2025
- Collaborated with parents to discuss child progress and address concerns
- Organized educational materials and resources for effective lesson delivery
- Participated in staff meetings and professional development workshops to enhance teaching practices
- Coordinated with support staff such as special education teachers or therapists to address individual student needs effectively within the classroom setting.
- Maintained accurate records of student performance data, attendance logs, and other pertinent information required for administrative purposes or parent-teacher conferences.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
Guest Services Associate/Night Auditor
Hampton Inn & Suites By Hilton
03.2025 - 09.2025
- Welcomed and acknowledged guests with smile, eye contact, and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores.
- Reconciled daily transactions and maintained records for all financial activities.
- Conducted nightly audits to ensure accurate financial reporting and inventory management.
- Collaborated with team members to streamline front desk operations for improved efficiency.
- Implemented best practices for cash handling procedures, reducing discrepancies in reports.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
Sales Agent
Red River Technologies
11.2022 - 02.2023
- Developed expertise in product knowledge to effectively address customer inquiries.
- Executed sales strategies to enhance customer engagement and satisfaction.
- Managed customer accounts, ensuring accurate order processing and timely follow-ups.
- Collaborated with team members to achieve monthly sales targets consistently.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Maintained current knowledge of evolving changes in marketplace.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Retail Business Owner
Self-employeed
03.2019 - 01.2022
- Developed and implemented operational strategies to enhance business efficiency and customer satisfaction.
- Managed financial planning, budgeting, and forecasting to ensure sustainable growth and profitability.
- Oversaw daily retail operations, ensuring compliance with industry standards and regulatory requirements.
- Established strong customer relationships through excellent communication and attentive service.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Secured long-term sustainability of the business through prudent financial management practices such as cash flow optimization, cost control, and strategic investments.
- Achieved significant cost savings by renegotiating service contracts without sacrificing quality or service levels.
- Cultivated strong relationships with suppliers and vendors to negotiate favorable terms and conditions.
Operations Clerk GS5
AAFB Boy's and Girl's Clubs of America
05.2000 - 06.2013
- Processed daily operations to ensure efficient workflow and service delivery.
- Maintained accurate records of member participation and facility usage.
- Coordinated logistics for events, including scheduling and resource allocation.
- Assisted in inventory management, tracking supplies and equipment needs.
- Responded to inquiries from callers seeking information.
- Delivered prompt and accurate assistance on various operational matters such as account updates, transaction inquiries, dispute resolution – elevating customer experience levels significantly during interactions.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
No Degree - Basics/Psychology/Biology 4.0 GPA
Western Oklahoma State College
Altus, OKSkills
- Customer service
- Computer skills
- Financial transactions
- Verbal and written communication
- Strong interpersonal skills
- Data entry proficiency
- Professional appearance
- Team player mentality
Certification
CPR/First Aid
Interests
Timeline
Guest Services Associate/Night Auditor
Hampton Inn & Suites By Hilton
03.2025 - 09.2025
Sales Agent
Red River Technologies
11.2022 - 02.2023
Retail Business Owner
Self-employeed
03.2019 - 01.2022
Nusery Teacher
Martha Road First Baptist
01.2019 - 11.2025
Operations Clerk GS5
AAFB Boy's and Girl's Clubs of America
05.2000 - 06.2013
No Degree - Basics/Psychology/Biology 4.0 GPA
Western Oklahoma State College