RHONA LOFTON
Springfield
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
21
21
years of professional experience
Work History
Tax Associate
H & R Block Tax Services
12.2024 - Current
- Reviewed and analyzed client data and accurately prepared income tax returns and tax research.
- Maintained detailed records of client interactions and transactions, ensuring the highest level of accuracy and confidentiality.
- Prepared accurate tax returns for individuals, partnerships, corporations, and non-profit organizations, maximizing deductions and credits.
- Participated in continuing education courses to maintain professional knowledge and certifications as a Tax Associate.
- Secured and properly handled confidential data to protect against unauthorized access, improper transmission, and unapproved disclosure.
- Collaborated with senior Tax Associates to develop solutions for complex tax issues, ensuring compliance and minimizing liabilities.
- Contributed to overall team success by consistently meeting or exceeding performance metrics for quality, productivity, and client satisfaction.
Marketing and Communications Project Manager
Self-employeed
08.2023 - Current
- Enhanced brand visibility by developing and implementing strategic marketing campaigns.
- Developed targeted email marketing campaigns for lead generation and increased conversion rates.
- Increased customer engagement by creating compelling content for social media channels and company website.
- Supported sales team with tailored collateral materials, enhancing their ability to close deals effectively.
- Oversaw internal communications efforts, fostering a positive work environment through transparent information sharing.
- Conducted market research to identify new opportunities and inform future marketing decisions.
- Evaluated campaign performance using analytics tools, providing insights for improvement in future initiatives.
- Coordinated effective placements of media announcements, billboards and print ads for maximum effectiveness and exposure.
Office Manager
Lofton Construction
01.2004 - 02.2019
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Spearheaded community outreach initiatives, improving company's local reputation and engagement.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
Education
Bachelor of Science - Marketing And Communications
Champlain College
Burlington, VT12-2024
Skills
- Tax compliance
- International taxation
- Transfer pricing
- Nonprofit taxation
- Accounting principles
- Organization skills
- Local, state, and federal tax returns
- Client communication
- Verbal/written communication
- Data inputting
- Document preparation
- Account reconciliation
- Filing system management
- Risk management
- Records management
- Bookkeeping
- QuickBooks proficiency
Timeline
Tax Associate
H & R Block Tax Services
12.2024 - Current
Marketing and Communications Project Manager
Self-employeed
08.2023 - Current
Office Manager
Lofton Construction
01.2004 - 02.2019
Bachelor of Science - Marketing And Communications
Champlain College
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