Summary
Overview
Work History
Education
Skills
Timeline
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Rhona Marion

Columbus,Ohio

Summary

Compassionate medical professional with a strong background in emergency nursing and customer service, seeking to contribute to Delta Air Lines. Skilled in managing complex situations with critical thinking, collaborating effectively with teams, and providing culturally sensitive service. Proficient in operating advanced equipment and resource management. Dedicated to delivering exceptional service and adapting to diverse passenger needs, leveraging crisis management and customer support experience to excel as a flight attendant.

Overview

10
10
years of professional experience

Work History

Registered Nurse, Emergency Department

OhioHealth
10.2022 - Current
  • Provided compassionate and insightful care to critically ill patients, including those experiencing traumas, codes, and strokes, utilizing advanced critical thinking to manage urgent situations effectively.
  • Worked closely with medical teams in high-pressure scenarios, demonstrating strong teamwork and communication skills essential for coordinating during in-flight emergencies.
  • Applied de-escalation techniques to calm patients and resolve concerns, showcasing proficiency in handling challenging situations and maintaining a calm environment.
  • Managed and operated complex medical equipment, highlighting technical skills and resource management crucial for maintaining and utilizing in-flight resources.
  • Enhanced patient satisfaction through culturally sensitive care tailored to individual needs, adapting services to diverse preferences to foster a welcoming environment.

Secretary, Department of Architecture

Ohio University
03.2018 - 06.2022
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly, demonstrating effective problem-solving skills and a commitment to customer support.
  • Maintained organized records and managed various administrative tasks, contributing to smooth office operations and effective team collaboration.
  • Adapted to a range of tasks and interacted with diverse individuals, showcasing flexibility and strong interpersonal skills in a dynamic work environment.

Patient Care Associate

The Ohio State Wexner Medical Center
01.2021 - 06.2022
  • Delivered compassionate care and support to patients, demonstrating empathy and strong interpersonal skills important for providing excellent service to passengers.
  • Assisted with various medical procedures and patient tasks, showing adaptability and teamwork necessary for collaborating with flight crew and handling diverse situations.
  • Monitored patient conditions and maintained precise documentation, highlighting attention to detail and organizational skills required for managing flight operations.
  • Responded to patient needs and emergencies with urgency and care, illustrating the ability to address diverse passenger needs and ensure safety during flights.

Sales Associate

Pangaea Trading Company
06.2014 - 06.2021
  • Provided exceptional customer service and personalized assistance, demonstrating communication and interpersonal skills crucial for ensuring positive passenger interactions.
  • Managed inventory and organized displays, showcasing attention to detail and organizational skills relevant for maintaining in-flight supplies and readiness.
  • Processed transactions accurately and addressed customer inquiries efficiently, reflecting the capability to manage transactions and handle passenger needs effectively.
  • Adapted to various tasks and interacted with a diverse clientele, illustrating flexibility and the ability to manage different situations and personalities on flights.

Education

Bachelor of Science - Nursing

Ohio University
Athens, OH
04.2022

Minor - Psychology

Ohio University
Athens, OH
05.2022

Skills

  • Emergency medical care
  • Advanced critical thinking
  • Empathy and compassion
  • Customer service
  • Adaptability
  • Team collaboration
  • Cultural competency

Timeline

Registered Nurse, Emergency Department

OhioHealth
10.2022 - Current

Patient Care Associate

The Ohio State Wexner Medical Center
01.2021 - 06.2022

Secretary, Department of Architecture

Ohio University
03.2018 - 06.2022

Sales Associate

Pangaea Trading Company
06.2014 - 06.2021

Bachelor of Science - Nursing

Ohio University

Minor - Psychology

Ohio University

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Rhona Marion