Rhonaden Anderson
Seagrove,NC
Summary
Results-driven District Manager with extensive experience at Schmidt Family Restaurant Group, recognized for driving operational efficiency and profitability through strategic planning and effective leadership development. Demonstrates a strong expertise in multi-unit management and customer service, contributing to significant growth and operational excellence. Proven ability to inspire teams toward peak performance, leveraging exceptional decision-making and staff supervision skills.
Overview
8
8
years of professional experience
Work History
District Manager
Schmidt Family Restaurant Group
Asheboro, NC
09.2020 - Current
- Identified opportunities for process improvement across multiple locations within the district.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
- Reviewed inventory levels at each store in order to ensure adequate stock availability.
- Mentored team members by demonstrating best practices for sales and customer service.
- Resolved customer complaints regarding sales and service.
- Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
- Ensured that all stores met their monthly targets by providing guidance and support as needed.
- Organized promotional events in order to drive sales volume in the district's stores.
- Coached, developed and motivated team to achieve revenue goals.
- Maintained accurate records of employee attendance and payroll information for all stores within the district.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Planned budgets based on forecasted sales figures and monitored expenses throughout the year.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed inventory and supplies to ensure materials were available when needed.
General Manager
NPC International Wendy's
Asheboro, NC
02.2017 - 09.2019
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Prepared staff work schedules and assigned team members to specific duties.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Administered employee discipline through verbal and written warnings.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Ensured compliance with local health department regulations regarding food safety standards.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Recruited, interviewed and hired qualified staff for open positions.
- Delegated work to staff, setting priorities and goals.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Conducted regular meetings with senior management team to review progress against established objectives.
Education
High School Diploma -
Mariano Peralta National High School
Davao Del Sur, Philippines03-2003
Skills
- Tactical business planning
- Multi-unit management
- Project management
- Operational oversight
- Policy enforcement
- Operations management
- Business and operations analysis
- Profitability optimization
- Customer service
- Staff management
- Policies and procedures
- Leadership development
- Team building
- Report preparation
- Employee scheduling
- Recruiting and hiring
- District growth management
- Decision-making
- Staff supervision
Accomplishments
- District Manager of the month for 9 months straight.
Languages
English
Professional
tagalog
Professional
Korean
Limited
Timeline
District Manager
Schmidt Family Restaurant Group
09.2020 - Current
General Manager
NPC International Wendy's
02.2017 - 09.2019
High School Diploma -
Mariano Peralta National High School
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