Rhonchell Smith
Yorktown,VA
Summary
Professional with proven track record in administrative support, personnel management, and organizational efficiency. Skilled in recruitment, employee onboarding, and maintaining compliance with company policies. Strong focus on team collaboration, adaptability, and achieving results. Known for reliability, effective communication, and proactive problem-solving.
Overview
11
11
years of professional experience
Work History
Executive Director
Firm Foundation Mentoring
10.2021 - 12.2024
- Director of operations for a youth organization
- Effectively created and imparted organizational systems and programs that delivered a measurable community impact
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Coordinated staff training programs to promote personal development and skill enhancement.
- Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
Data Entry Clerk
Langley Federal Credit Union
02.2024 - 05.2024
- Hired as temporary support to meet the demands of an active Auto Loan Department
- My primary responsibility was to verify and enter gap insurance coverage claims into PDF form to reconcile outstanding accounts
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
Administrative Assistant
Ivy Baptist Church
06.2021 - 12.2022
- Assisted in daily office operations
- Routine communication with leadership team to establish and distribute communication to the public about events, campaigns, and programs
- Created compelling visual content for website, social media, and weekly correspondence
- Collaborated on special projects as assigned by leadership, coordinating event logistics as needed for success.
- Facilitated collaboration within a team by organizing regular meetings and tracking project progress.
Customer Support Specialist
AWM International
08.2016 - 08.2018
- Handled a high volume of inbound and outbound calls to assist customers seeking services and support.
- Maintained detailed records of customer interactions for accurate tracking and reporting purposes.
- Reduced call resolution time with efficient multitasking and prioritization of tasks.
- Participated in regular performance evaluations, consistently meeting or exceeding established targets.
- Built rapport with callers through genuine empathy for their concerns while remaining focused on delivering timely solutions.
Executive Assistant
HarborPointe
03.2014 - 08.2016
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Aided in the recruitment, onboarding and training of new staff.
Education
B. S. - Communications
Charis Bible College
05-2017
A.A.S. - Hospitality
Culinary Institute of Virginia
05-2009
Skills
- Administrative Support
- Microsoft office and docusign
- HR policies compliance
- Employee relations
- Human resources support
- Computer literacy
- Background checks
- Employee onboarding
Timeline
Data Entry Clerk
Langley Federal Credit Union
02.2024 - 05.2024
Executive Director
Firm Foundation Mentoring
10.2021 - 12.2024
Administrative Assistant
Ivy Baptist Church
06.2021 - 12.2022
Customer Support Specialist
AWM International
08.2016 - 08.2018
Executive Assistant
HarborPointe
03.2014 - 08.2016
B. S. - Communications
Charis Bible College
A.A.S. - Hospitality
Culinary Institute of Virginia
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