RHONDA ADAMS
Newark,Ohio
Summary
Dedicated professional who offers 10+ years in the customer service field and strong leadership skills. Detail oriented and highly organized with experience in scheduling, research, and teaching.
Professional with strong background in service delivery and client management. Skilled in problem-solving, process improvement, and customer support. Known for fostering team collaboration and driving results. Flexible and reliable, with expertise in communication, time management, and adaptability.
Overview
25
25
years of professional experience
Work History
Mobile Services Specialist
LICKING COUNTY LIBRARY
01.2000 - 01.2025
- Operated sprinter van and book mobile
- Checked in and out books; open new library cards
- Assisted in finding books on mobile
- Took out collections of books on vehicle
- Brought books to nursing facilities
Mobile Services Supervisor
LICKING COUNTY LIBRARY
01.2000 - 01.2025
- Scheduled staffing and routes
- Closed collections for home deliveries and preschools
- Purchased books for collections and performed collection development
- Developed sprinter van program
- Assisted in other departments as needed
- Interviewed, hired and trained staff
- Performed employee reviews
- Created future budget
Adult Services Assistant
LICKING COUNTY LIBRARY
01.2000 - 01.2025
- Manned reference desk
- Provided aid and research to patrons
- Developed and marketed programs
- Educated customers on electronic devices
- Purchased physical and audio books
- Hosted book clubs
Inter-Library Loan Assistant
LICKING COUNTY LIBRARY
01.2000 - 01.2025
- Requested and lent books from libraries across the country
- Researched requests
- Maintained records and statistics
Education
CLASSES IN EDUCATION AND PSYCHOLOGY -
The Ohio State University
HIGH SCHOOL DIPLOMA -
Upper Arlington High School
Skills
- Customer Engagement
- Operational Supervision
- Employee Training
- Information Gathering
- Strategic Task Delegation
- Calendar Management
- Process Documentation
- Technologically Proficient
- Candidate Interviewing
- Procurement Management
- Conflict Resolution
- Cross-Cultural Communication
- Program Development
- Brand Promotion Skills
- Effective Communication Abilities
- Self-Motivated Professional
- Quick Learner
- Detail-Oriented Organizer
Timeline
Mobile Services Specialist
LICKING COUNTY LIBRARY
01.2000 - 01.2025
Mobile Services Supervisor
LICKING COUNTY LIBRARY
01.2000 - 01.2025
Adult Services Assistant
LICKING COUNTY LIBRARY
01.2000 - 01.2025
Inter-Library Loan Assistant
LICKING COUNTY LIBRARY
01.2000 - 01.2025
HIGH SCHOOL DIPLOMA -
Upper Arlington High School
CLASSES IN EDUCATION AND PSYCHOLOGY -
The Ohio State University
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