Summary
Overview
Work History
Education
Skills
Training
Timeline
Generic

Rhonda Adams-Kudolo

Columbus,GA

Summary

Executive Management and Senior Administrative skills with over 15 years of experience providing thorough support to Senior Executives.

Knowledgeable PAS Specialist III with solid foundation in specialized tasks and track record of delivering results through targeted initiatives. Proven ability to implement effective strategies that enhance operational efficiency and support team objectives. Demonstrated proficiency in problem-solving and project management.

Overview

22
22
years of professional experience

Work History

PAS SPECIALIST III

AFLAC
10.2022 - Current
  • Assisted in executing daily operational tasks to improve workflow efficiency with assigned Aflac agents.
  • Developed and maintained strong relationships with team members to foster collaboration.
  • Implemented process improvements that enhanced service delivery and client satisfaction.
  • Supported project management efforts by tracking deadlines and deliverables effectively.
  • Meet daily SLA's to provide quality service to the agents and policyholders.
  • Followed all company policies and procedures to deliver quality work.

VA Claims Analyst

Aspirion Health Resources
- 10.2017
  • Investigates and coordinates insurance benefits for veterans.
  • Resolves Aspirion Health Resources - accounts as quickly and accurately as possible, obtaining maximum reimbursement.
  • Performs investigative and follow up activities in a fast paced environment by conducting research, contacting patients, insurance - Currently companies and attorneys, and handling any other tasks that are assigned.
  • Submit claims for processing through clearinghouse system for payment as well as handle denials through the appeals process.
  • Demonstrate proficiency in patient management systems, hospital billing systems and Aspirion's internal database.
  • Display exemplary fact-finding skills when locating claim status and coverage information.
  • Processes claims and conducts research while following the specific facility and department protocol.
  • Interacts with staff at all levels, sometimes under pressure; remains flexible, proactive, resourceful and efficient, with a high level of professionalism and confidentiality.

Property Manager

TONIMAGI INVESTMENTS
08.2012 - 08.2016
  • Manage a 32 unit complex demonstrating the ability to understand financial goals, operate asset in owners' best interest in accordance with Policies & Procedures Manual.
  • Maintain accurate records of all community transactions and submit on timely basis (i.e., rent rolls, delinquency reports, move-in/move-outs, etc.).
  • Prepare annual budgets and income projections in a timely and accurate manner.
  • Ensure that all rents and late fees/check charges are collected, posted and deposited in a timely manner.
  • Generate necessary legal action, documents and process in accordance with State and Company guidelines.
  • Provide constant vendor/contractor communications concerning scheduling, billing, vendor relations and certificates of insurance.
  • Ensure that A/P invoices are submitted to the corporate office for payment, handle petty cash and all funds.
  • Ensure Property is rented to the fullest capabilities.

Senior Administrative Specialist/Document Control

AECOM
07.2015 - 03.2016
  • Managed complex and frequently changing travel arrangements and coordinated the pre-planning of trips for the office.
  • Directed administrative functions for the directors, consultants, auditors, legal counsel and other key managers.
  • Distributed, company-wide announcements, booked conference rooms and coordinated catering for annual staff development forum.
  • Conducted research to prepare, gather and proof briefing materials, agendas and decks for all executive-level meetings.
  • Developed and maintained service and material requisitions utilizing Maximo.
  • Certified Sharepoint Administrator.
  • Lean Six Sigma white belt
  • Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale.
  • Responsible for payroll, new hire briefings and training.
  • I was responsible for monthly accruals, accounts payable.
  • Constant research using pivot tables.
  • Use Microsoft Excel to record information and export to computer.

Quality Manager

American Outsourcing
07.2010 - 06.2015
  • Monitored employees calls and provided feedback to enhance efficiency of production and quality of customer service.
  • Provided corrective actions and constructive feedback.
  • Ensured the safety of personnel and maximize the use of equipment at lowest cost through careful monitoring and maintaining strict compliance with policy and procedures.
  • Maintain compliance with HIPAA laws.
  • Initiated and tracked medical claims for processing; performed Quality Assurance check on all completed work within the department.

DFAC Manager

DynCorp International LLC
09.2009 - 06.2010
  • Camps with Afghanistan.
  • Originally hired as a Lead but worked as a temporarily as a DFAC Manager for start up DFAC until replacement came.
  • Servesafe Certified
  • Ordered and tracked Food and Supplies through AFMIS and STORES system.
  • Ordered DFAC supplies through DYNMRO Managed over 30 Foreign Nationals as well as 30 Us Personnel Responsible for creating Production Schedules, TB MED 530.
  • Previous knowledge of Profit and Loss management.
  • Previous operational subsistence management experience.
  • Microsoft Office intermediate skills.
  • Medically cleared for Food Service operations.
  • Senior Administrative Ordered and tracked food and supplies for the dining facility in Iraq using Assistant the AFMIS system.
  • KBR - Bagdad Iraq Responsible for updating the SITREP all reports pertaining to the Food Service Dept Inventoried and Logged Property Conducted monthly.

Senior Administrative Assistant-Food Service Dept

KBR Inc.
06.2006 - 06.2008
  • Supervised over 60 foreign nationals.
  • Directed daily operations; responsible for overall performance of shipping, receiving.
  • Processed all incoming personnel within the Food Service Dept.
  • Servsafe Certified
  • Directed work distribution, review all Standard Operational Procedures (SOP) and administer budget.
  • Ensured Food Service Department complied with Statement of Work (SOW) requirements.
  • Ordered and tracked Food and Supplies through AFMIS and STORES system.
  • Ordered DFAC supplies through DYNMRO Managed over 30 Foreign Nationals as well as 30 Us Personnel Responsible for creating Production Schedules, TB MED 530
  • Medically cleared for Food Service operations.
  • Senior Administrative Ordered and tracked food and supplies for the dining facility in Iraq using Assistant the AFMIS system.
  • Responsible for updating the SITREP all reports pertaining to the Food Service Dept Inventoried and Logged Property Conducted monthly.

Laundry Manager

KBR Inc.
05.2005 - 06.2006
  • To ensure the counting of linen being sent out and returned is correct - keeping strict accounting procedures.
  • Any discrepancies to be reported to the Regional Laundry Manager.
  • To spot check incoming linen regarding quality of washing and pressing from the contractual laundry.
  • To check quality of incoming linen.To make sure any linen with holes or damages are examined and either repaired or discarded.
  • To investigate why the damage occurred.To make sure sufficient linen is in circulation.To provide enough discarded linen for kitchen and housekeeping use, and the appropriate forms are fully completed.
  • To spot check the uniform exchange and check timely return of clean uniforms from laundry.
  • To check daily cleaning of workplace.
  • Maintain a close working relationship with the Housekeeping department.
  • Ensure the highest standards of cleanliness, maintenance and safety are achieved in the laundry department.

Laundry Supervisor

EAGLES CLEANERS
02.2003 - 05.2004
  • Assisted management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.
  • Trained employees on all laundry procedures, including safety procedures and equipment operation.
  • Ensured adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
  • Responsible for reporting faulty equipment, maintenance needs, and safety hazards.
  • Laundry Supervisor To actively participate in daily briefing with staff.To make the Laundry Eagles Cleaners - Columbus, GA Manager aware of shortage of linen and replacing written off items with new linen.
  • To make sure agreed opening times in Linen room are observed.

Education

No Degree - Nursing

Columbus Technical College
Columbus, GA

No Degree - Liberal Arts

Troy State University
Fort Benning, Phenix City, GA, AL

Certification Weather Observing Level III - Meteorology/Forecasting Weather Observer

Community College of The Air Force
Keesler AFB, MS

No Degree - Business Management

Columbus State University
Columbus, GA

Skills

  • Sharepoint Administrator
  • Maximo
  • Budget Forecasting
  • Microsoft Office
  • Document Management
  • Management Skills
  • AFMIS
  • Time Management

Training

  • Sharepoint Administrator Columbus Ga 2016
  • Lean Six Sigma White Belt Columbus Ga 2016
  • Servsafe Baghdad Iraq 2004-2010
  • Leadership Course Baghdad Iraq 2006

Timeline

PAS SPECIALIST III

AFLAC
10.2022 - Current

Senior Administrative Specialist/Document Control

AECOM
07.2015 - 03.2016

Property Manager

TONIMAGI INVESTMENTS
08.2012 - 08.2016

Quality Manager

American Outsourcing
07.2010 - 06.2015

DFAC Manager

DynCorp International LLC
09.2009 - 06.2010

Senior Administrative Assistant-Food Service Dept

KBR Inc.
06.2006 - 06.2008

Laundry Manager

KBR Inc.
05.2005 - 06.2006

Laundry Supervisor

EAGLES CLEANERS
02.2003 - 05.2004

VA Claims Analyst

Aspirion Health Resources
- 10.2017

No Degree - Nursing

Columbus Technical College

No Degree - Liberal Arts

Troy State University

Certification Weather Observing Level III - Meteorology/Forecasting Weather Observer

Community College of The Air Force

No Degree - Business Management

Columbus State University

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