Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Volunteer

Rhonda Adler

Human Resource/Retail Manager
Woodburn,Oregon

Summary

I am a passionate, adaptable leader who drives innovative change for customers, service, and employees. I excel at building and maintaining relationships. Training and Developing individuals is a top priority, along with creating a solid team. Capable of working under pressure with both urgency and a sense of humor.

Resourceful Campaign Manager driven to maximize campaign funds and drive key initiatives. Exceptional salesperson and networker. Demonstrated record of success in number one improvement in May Company Department Stores.

Experienced Customer Service Director with over 7 years of experience in retail. Excellent reputation for resolving problems and improving customer satisfaction.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Dedicated Retail professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

25
25
years of professional experience
5
5
years of post-secondary education

Work History

Campaign Specialist

Leukemia & Lymphoma Society
Portland, OR
2016 - 2023
  • Networked among donors and fundraised to generate money for campaign.
  • Defined all campaign roles and filled positions.
  • Planned and executed events with public and private donors.
  • Worked with traditional media to obtain coverage of key events.
  • Oversaw teams of volunteers and monitored effectiveness of each area.
  • Trained and mentored sponsors and volunteers in operations practices and camper-focused activities.

Home Health Care Provider

Self
Woodburn, OR
01.2019 - 08.2022


  • Responsible for scheduling doctors’ appointments and providing travel to and from medical appointments
  • Provided transportation and participated in recreational fun and dining out experiences weekly
  • Ensured ADA standards were in place throughout the house once father had legs amputated
  • I Handled multiple personal, insurance, medical bills, household, and banking accounts
  • Interacted kindly with my parents and displayed positive, outgoing attitude, resulting in establishment of long-term, relationships.
  • Consistently met demands of clients by providing sufficient numbers of direct care providers.
  • Assisted disabled clients to support independence and well-being.
  • Cooked tasty, nourishing meals for patients to promote better nutrition.
  • Completed household management tasks for clients within private home settings.
  • Administered medication as directed by physician.
  • Encouraged parents to participate in safe physical activity to help boost mood and improve overall wellness.

Campaign Manager

The Leukemia & Lymphoma Society
01.2017 - 03.2019
  • I successfully implemented organizational best practices concerning recruiting and managing high-level volunteers, revenue generation activities, and marketing/promotions resulting in 25% revenue growth in 2017 and 22% in 2018
  • Strategic planning was in place 11 months before our big event for Light the Night, including fundraising goals, budget recommendations, volunteer goals, timelines, event planning, team training, and managing volunteer leadership
  • Attained revenue goals by partnering with chapter leadership to identify, recruit and develop positive volunteer interactions through recruitment, mentoring, and recognition while focusing on the mission
  • Developed a fabulous campaign staff in best practices emphasizing volunteer development and fundraising
  • Identified, cultivated, and led campaign volunteers/donors/teams/participants by developing and implementing campaign-appropriate strategies and relationships.

Training Store Director

Hollywood Entertainment
Wilsonville, Oregon
02.2003 - 09.2007
  • Responsible for all aspects of store operations
  • Resolved guest complaints and ensured they left satisfied with their experience in the store
  • In charge of training corporate executives, and all new district hires regarding corporate guidelines and executing store standards
  • Developed recognition program for executives and hourly associates
  • Diligently maintained financial controls, including shrink, labor, and operating expenses and semiannual inventories
  • Responsible for compliance with all state and federal laws
  • Worked with District Manager and played a crucial role in Quarterly District Meetings.
  • Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
  • Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Reported to district manager regarding store and staff issues, financial goals and sales.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Oversaw staffing and training, safety compliance, inventory control and financial functions.
  • Protected store from loss or theft by setting and enforcing clear security policies.

Director Customer Service

Meier & Frank
Portland, Oregon
07.1999 - 09.2002
  • Directed development and implementation of programs to drive sales and service in 22 stores in OR, WA, UT, ID
  • Responsible for training 2600+ associates and executives in 14 merged stores
  • Improved communication through store visits and ongoing feedback
  • Managed Mystery Shopping program to corporate standards for 22 stores
  • Oversaw and resolved all corporate customer service issues.
  • Audited customer support procedures and collaborated regionally to promote standardization across offices.
  • Employed comprehensive benchmarks to establish and monitor customer service standards.
  • Devised recommendations to streamline and simplify customer support system and improve response time.
  • Generated, compiled and distributed reports of sales leads and up-sell opportunities.
  • Managed customer service effectiveness by monitoring performance and assessing metrics.
  • Built strong relationships with store teams to support business development opportunities and improve service.

Human Resource Manager

Meier & Frank
Portland, OR
07.1996 - 01.1999
  • Motivated employees through special events and incentive programs.
  • Processed employee claims involving performance issues and harassment.
  • Implemented performance reviews and motivational strategies to elevate team results.
  • Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
  • Coordinated new hire orientations and provided onboarding and training for up to 1200 new employees for the Holiday season..
  • Coordinated with senior leadership and handled managerial needs by implementing fresh solutions into business strategies to improve customer service scores.
  • Maintained human resources regulatory compliance with local, state and federal laws.
  • Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
  • Worked as effective team member while contributing to local and regional HR projects.
  • Collaborated with cross-functional departments to create, manage and maintain appropriate staffing levels throughout store.
  • Adhered to federal and state guidelines and managed payroll and benefits for over 300 employees.
  • Coordinated training and personal development classes for staff members.
  • Promoted employee engagement with organizational objectives during new employee orientations.
  • Reduced workers' compensation claims by instituting corporate safety training program.

Assistant Human Resource Manager

Meier & Frank, Portland
Salem, OR
01.1994 - 01.1996
  • Communicated with potential hires to provide clarity on expected tasks, compensation and policies.
  • Scanned and maintained confidential employee information and records.
  • Collaborated with HRM and compliance teams to review paperwork, obtain feedback and procure available information for staffing, payroll and new training processes.
  • Responsible for hiring and recruitment employees for sales and no-sales-employees.

Mystery Shopper Coordinator

Meier & Frank | Portland Oregon
08.1993 - 01.1994

Meier & Frank | Portland Oregon Mystery Shopper
01.1993 - 07.1993

Education

Management & Supervisory Development Certification -

Portland Community College
09.2012 - 09.2015

Human Resource Management Certification - undefined

Portland State University
09.2003 - 06.2004

Basic Principles of EEO Certification - undefined

09.2003 - 06.2004

Skills

Hiring and recruitment

undefined

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Home Health Care Provider

Self
01.2019 - 08.2022

Campaign Manager

The Leukemia & Lymphoma Society
01.2017 - 03.2019

Campaign Specialist

Leukemia & Lymphoma Society
2016 - 2023

Management & Supervisory Development Certification -

Portland Community College
09.2012 - 09.2015

Human Resource Management Certification - undefined

Portland State University
09.2003 - 06.2004

Basic Principles of EEO Certification - undefined

09.2003 - 06.2004

Training Store Director

Hollywood Entertainment
02.2003 - 09.2007

Director Customer Service

Meier & Frank
07.1999 - 09.2002

Human Resource Manager

Meier & Frank
07.1996 - 01.1999

Assistant Human Resource Manager

Meier & Frank, Portland
01.1994 - 01.1996

Mystery Shopper Coordinator

Meier & Frank | Portland Oregon
08.1993 - 01.1994

Meier & Frank | Portland Oregon Mystery Shopper
01.1993 - 07.1993
Rhonda AdlerHuman Resource/Retail Manager