Rhonda Allah
Rex,GA
Summary
Highly skilled and enthusiastic professional with more than 6 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
9
9
years of professional experience
Work History
Clinical Supervisor
Elite Radiology Of Georgia
04.2018 - Current
- Collaborated with multidisciplinary teams to coordinate care for clients with complex needs, ensuring comprehensive support was provided across all domains of life functioning.
- Assessed patients, determined needs, and managed care.
- Enhanced team collaboration through regular staff meetings, case conferences, and training sessions.
- Responded to crisis situations with calm and professional approach to optimize support.
- Served as a liaison between clinical staff and administration to address concerns and optimize workflows.
- Lead and directed team of 20 clinical personnel and support staff.
- Implemented performance improvement initiatives focused on enhancing client experience and service quality.
- Optimized scheduling processes that promoted efficient use of time in order to maximize clinician availability for direct patient contact.
- Facilitate hiring of qualified Scheduling Specialist personnel by interview applicants and making recommendations for employment.
- Developed and adjusted work schedules for Full Time and Part Time staff.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Scheduling Specialist
Elite Radiology Of Georgia
10.2018 - 04.2019
- Acted as first point of contact and set appointments for prospective clients.
- Increased schedule adherence through consistent monitoring and real-time adjustments as needed.
- Assisted in employee onboarding by developing comprehensive training schedules tailored to individual learning needs.
- Provided detailed information about available services and requirements.
- Called customers to coordinate schedules and set appointments.
Billing Specialist
Southern Crescent Medical Clinic
03.2016 - 05.2018
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Posted and adjusted payments from insurance companies.
- Communicated effectively and extensively with other departments to resolve claims issues.
- Located errors and promptly refiled rejected claims.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
- Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
- Managed patient accounts effectively, resolving discrepancies and addressing outstanding balances in a timely manner.
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
- Collected payments and applied to patient accounts.
- Filed and updated patient information and medical records.
- Liaised between patients, insurance companies, and billing office.
- Prepared billing correspondence and maintained database to organize billing information.
- Printed and reviewed monthly patient aging report and solicited overdue payments.
- Contributed to overall office organization by maintaining up-to-date records of all billed services and payments received.
- Verified insurance of patients to determine eligibility.
- Posted payments and collections on regular basis.
- Reviewed patient records, identified medical codes, and created invoices for billing purposes.
- Prepared billing statements for patients and verified correct diagnostic coding.
Credit Clerk
Luxottica Eyewear
03.2015 - 10.2015
- Processing customer returns efficiency by reviewing and verifying customer orders for defects.
- Elevated efficiency by automating routine tasks using industry-standard software applications.
- Code returns to issue credit on customers order.
- Ensure proper evaluation of the product and keyed into the system correctly.
Education
No Degree - Medical Billing And Coding
Ultimate Medical Academy - Clearwater
Clearwater, FL2015
Skills
- Clinical Training
- Staff Scheduling
- Team Supervision
- Clinical assessment
- Staff Development
- Staff education and training
- Staff Management
- Clinical Instruction
- HIPAA
- Documentation requirements
- EMR / EHR
- Reporting Requirements
- Clinical Staff Management
- Employee Supervision
- Employee Recruitment and Hiring
- Employee Performance Evaluations
- Training and mentoring
- Schedule Management
Timeline
Scheduling Specialist
Elite Radiology Of Georgia
10.2018 - 04.2019
Clinical Supervisor
Elite Radiology Of Georgia
04.2018 - Current
Billing Specialist
Southern Crescent Medical Clinic
03.2016 - 05.2018
Credit Clerk
Luxottica Eyewear
03.2015 - 10.2015
No Degree - Medical Billing And Coding
Ultimate Medical Academy - Clearwater
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