Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Timeline
Rhonda Andrews

Rhonda Andrews

Wilmington,OH
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt

Summary

I have worked as an Executive Assistant specializing in Human Resources and I am highly effective at handling confidential information in a government regulated environment. I have processed payroll, analyzed insurance benefits, reported to regulatory entities, processed FMLA and workman’s comp claims. I have skills of being able to identify system improvements with ease. I am a dedicated to providing excellent customer service and motivated to maintain customer satisfaction and contribute to company success. I have excellent telephone communication skills. Forward-thinking and accomplished in aiding company leaders with key functions. Gifted at managing busy schedules, organizing projects and providing stellar administrative support to executive team. Analyzes, prioritizes and completes tasks with professionalism and sound judgment. Skilled at close work with senior executive team. Robust history offering office management, support staff management, training, supervision and event planning. Excellent research, project support and organizational abilities.

Overview

41
41
years of professional experience

Work History

Executive Assistant

RiverHills Bank
07.2019 - Current
  • Run payroll on a semi-monthly basis
  • Prepare Agendas and notes for monthly meetings
  • Responsible for onboarding new hires
  • Maintain confidential employee files
  • Responsible for administration of open enrollment forms
  • Responsible for administration FMLA forms

Loan Servicing Agent

10.2015 - 07.2019
  • Type Commercial Loans and service them
  • Pay escrow for customer’s accounts
  • Track insurance on customer accounts
  • Answer customer calls
  • Process paid out accounts
  • Deliver and book Freddie Mac loans
  • Run reports in Business Analytics
  • Track and monitor flood insurance

Customer Service/Title Agent

DealerTrack
07.2015 - 10.2015
  • Processed titles to put client liens on car titles

Peoples Bank
03.2015 - 06.2015
  • Acquisition in Customer Care
  • Answer customer questions and concerns
  • Unlock passwords
  • Guide customers through the online registration process

Commercial Loan Processor

The National Bank and Trust Company
01.2009 - 01.2015
  • Successfully maintains effective systems for record retention by organizing database for electronic record keeping
  • Completes scanning and indexing of records
  • Completes filing as necessary
  • Prepares loan documents as well as booking new loans to bank system
  • Maintained confidentiality of bank records and client information
  • Administered payments as necessary.

Administrative Assistant

01.2004 - 01.2009
  • Assisted Collection manager by keeping in touch with attorneys
  • Track and maintain legal files
  • Ran monthly reports
  • Scheduled repossessed vehicles for auction as well as mailing out deficiency letters to customers as needed
  • Prepared legal assignments for bankruptcy and foreclosure purposes
  • Developed mail merge with Microsoft Excel and Word to streamline collection notices
  • Created spreadsheet to catalog collection files

Customer Service Representative

Technicolor
01.1999 - 01.2004
  • Answered incoming calls from studio bookers and theaters
  • Booked orders, tracked shipments, handled difficult customers by assuming a position in Special Accounts.

Head Teller/New Account Specialist

National Bank and Trust
01.1994 - 01.1999

Assistant Manager

Fashion Bug
01.1993 - 01.1994

Dental Assistant

Dr. McMullen DDS
01.1993 - 01.1994
  • Worked the front desk in busy dental office, scheduling appointments, filing insurance claims, preparing bank deposits.

Restaurant Manager

Hardee's
01.1983 - 01.1992
  • Managed at various locations all shifts
  • Responsible for producing weekly schedules, assigning duties, make bank deposits, count inventory, assuring high quality customer service and quality.

Education

Certificate in Human Resources - Human Resources Development

Alison, Remote
03.2023

R.D.A. - Dental Assisting

Institute of Medical And Dental Technology, Tri County, Ohio
01.1993

Final Grade: 99%

Skills

  • Strong organizational skills
  • Business Analytics
  • Active listening skills
  • Adaptive team player
  • Photo Works skills
  • Advanced Microsoft Office
  • Spreadsheet management
  • Customer service-oriented
  • Project Management
  • Customer Service-Oriented
  • Information Confidentiality
  • Administrative Support
  • Filing and Data Archiving
  • Understands Grammar
  • Compensation and Benefits
  • Database Management
  • Office Management
  • Human Resources Management (HRM)
  • Executive Support
  • Excel Spreadsheets
  • Human Resource Laws Knowledge
  • Employee Training and Development
  • Presentation Development
  • Payroll
  • Workers' Compensation Knowledge
  • Process Improvements
  • Report Development

Accomplishments

  • Organized and maintained employee electronic files
  • Successfully created forms for use companywide
  • Took a series of Alison Courses certifying in Human Resources
  • Worked as a liaison between management and hourly employees to help maintain cultural environment.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Executive Assistant - RiverHills Bank
07.2019 - Current
Loan Servicing Agent -
10.2015 - 07.2019
Customer Service/Title Agent - DealerTrack
07.2015 - 10.2015
- Peoples Bank
03.2015 - 06.2015
Commercial Loan Processor - The National Bank and Trust Company
01.2009 - 01.2015
Administrative Assistant -
01.2004 - 01.2009
Customer Service Representative - Technicolor
01.1999 - 01.2004
Head Teller/New Account Specialist - National Bank and Trust
01.1994 - 01.1999
Assistant Manager - Fashion Bug
01.1993 - 01.1994
Dental Assistant - Dr. McMullen DDS
01.1993 - 01.1994
Restaurant Manager - Hardee's
01.1983 - 01.1992
Alison - Certificate in Human Resources, Human Resources Development
Institute of Medical And Dental Technology - R.D.A., Dental Assisting
Rhonda Andrews