Rhonda Axelrod
Eastlake,OH
Summary
Proactive and goal-oriented retired professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
31
31
years of professional experience
Work History
Legal Assistant
Axelrod Law Office
11.2006 - 06.2019
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Delivered exceptional service to clients by assisting them with routine needs like obtaining copies of pertinent records or directing them to appropriate resources when needed.
Verification Specialist
Acxiom
03.2006 - 11.2006
- Prioritized workload efficiently, managing multiple cases simultaneously without compromising on quality or accuracy.
- Maintained a high level of professionalism when interacting with external parties during the verification process.
- Demonstrated excellent attention to detail while handling sensitive client information, ensuring confidentiality at all times.
Customer Service Manager/HR Specialist
Finast/Tops Friendly Market
09.1988 - 06.2005
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Hiring new associates.
- Meeting company's fundraising goals.
Skills
- Calendar management
- Client communication
- Administrative support
- Document preparation
- Office management
- Correspondence
- Court filing
- Confidentiality
Timeline
Legal Assistant
Axelrod Law Office
11.2006 - 06.2019
Verification Specialist
Acxiom
03.2006 - 11.2006
Customer Service Manager/HR Specialist
Finast/Tops Friendly Market
09.1988 - 06.2005
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