Rhonda Bailey
Oxford,Michigan
Summary
Dynamic professional with extensive experience in customer service and cash management at Kmart. Proven ability to enhance customer satisfaction through exceptional service and effective communication. Skilled in administrative support and cash handling, consistently ensuring accuracy and fostering positive relationships. Recognized for maintaining a clean, organized environment that promotes a welcoming shopping experience.
Highly efficient [Job Title] well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
27
27
years of professional experience
Work History
Clerk
Kmart, Sears Holding
07.2020 - 11.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Assistant Manager
Sunoco Gas Station
08.2004 - 11.2007
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Deli Clerk
Food Town Grocery Stores
01.1994 - 04.1998
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
- Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Built trust with customers through meticulous attention to detail in fulfilling special orders and dietary restrictions.
- Ensured optimal product quality with regular temperature checks on refrigeration units and promptly reporting any issues.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
- Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
- Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
Education
GED -
Mount Clemens High School
Mount Clemens, MI06-2005
Accounting And Finance
Baker College
Auburn Hills, MI06-2004
Skills
- Telephone etiquette
- Customer satisfaction
- Cash handling
- Cash management
- Administrative support
- Filing systems
- Administrative tasks
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Clerk
Kmart, Sears Holding
07.2020 - 11.2020
Assistant Manager
Sunoco Gas Station
08.2004 - 11.2007
Deli Clerk
Food Town Grocery Stores
01.1994 - 04.1998
GED -
Mount Clemens High School
Accounting And Finance
Baker College
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