Summary
Overview
Work History
Education
Skills
Timeline
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Rhonda Bailey

Sierra Vista

Summary

Behavioral health professional with strong focus on team collaboration and results. Skilled in developing and implementing behavioral interventions and strategies to enhance client outcomes. Known for adaptability and reliability, with ability to respond effectively to changing needs. Proficient in data analysis, crisis intervention, and positive behavioral support techniques.

Overview

11
11
years of professional experience

Work History

Waitress

Steak N Shake
05.2009 - 05.2011


  • Delivered exceptional customer service while managing high-volume orders in fast-paced environment.
  • Trained and mentored new staff on menu knowledge and service standards.
  • Collaborated with kitchen staff to ensure timely food preparation and delivery.
  • Maintained cleanliness and organization of dining area to enhance guest experience.
  • Resolved customer complaints efficiently, ensuring satisfaction and repeat business.

Psychiatric Rehabilitative Service Coordinator (PRSC)

Lydia
09.2012 - 05.2013


  • Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with their care.
  • Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
  • Managed documentation related to service operations, ensuring accuracy and compliance with company standards.
  • Analyzed client feedback to identify areas for process improvement and implement solutions.
  • Coordinated service requests and ensured timely resolution of client concerns.

Registered Behavior Technician

Guiding Light Concepts LLC
06.2017 - 01.2020
  • Implemented individualized behavior intervention plans to enhance client engagement and progress.
  • Conducted one-on-one sessions using Applied Behavior Analysis techniques to improve social skills and communication.
  • Collaborated with interdisciplinary teams to assess client needs and adjust treatment strategies effectively.
  • Documented client progress meticulously, ensuring compliance with regulatory standards and best practices.
  • Monitored client behaviors in various settings, providing feedback to families for consistency in care approaches.
  • Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.

Education

New Madrid County Central High School
08.2007

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Paul Robeson High School
06.2008

Bachelor of Arts - criminal justice

Lane College
Jackson, TN
01.2012

Certificate of Technical Studies - Mental Health

Auburn University
Auburn, AL
10-2016

Master of Science - Psychology

Walden University
Minneapolis, MN
07-2024

Skills

  • Special Skills:
  • Proficient with Microsoft word, excel, office, power point
  • Parent and caregiver training
  • Community-based instruction
  • Session preparation
  • I am a very fast learner
  • I can always be counted on to get the job done in an allotted amount of time
  • Collaboration with professionals
  • Behavior intervention plans
  • Self-management strategies
  • Group instruction
  • Activity schedules

Timeline

Registered Behavior Technician

Guiding Light Concepts LLC
06.2017 - 01.2020

Psychiatric Rehabilitative Service Coordinator (PRSC)

Lydia
09.2012 - 05.2013

Waitress

Steak N Shake
05.2009 - 05.2011

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Paul Robeson High School

New Madrid County Central High School

Bachelor of Arts - criminal justice

Lane College

Certificate of Technical Studies - Mental Health

Auburn University

Master of Science - Psychology

Walden University

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