Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rhonda Bailey

Orlando

Summary

Dynamic professional with a strong background in customer service and quality assurance, notably at MCI Telecommunications. Proven ability to enhance customer satisfaction through effective communication and conflict de-escalation. Skilled in equipment inspection and maintaining safety standards, ensuring reliable operations and a commitment to excellence in every role.

Overview

27
27
years of professional experience

Work History

Coach Operator

Mears Transportation
08.2025 - Current
  • Operated buses safely while adhering to traffic regulations and company policies.
  • Assisted passengers with boarding, disembarking, and luggage handling for enhanced customer service.
  • Conducted pre-trip inspections to ensure vehicle readiness and compliance with safety standards.
  • Communicated effectively with dispatchers regarding route changes and passenger needs.
  • Reported maintenance issues promptly to support vehicle reliability and safety protocols.
  • Learned transit systems and routes quickly to navigate efficiently within the service area.

QA Tech

Koch Foods
11.2024 - 06.2025
  • Conducted thorough inspections of materials and products to ensure compliance with quality standards.
  • Identified defects and inconsistencies, implementing corrective actions to enhance product quality.
  • Collaborated with production teams to refine processes and minimize errors in manufacturing procedures.
  • Streamlined QA documentation by maintaining organized records of all inspections, tests, and findings.
  • Conducted thorough testing of raw materials to ensure their suitability for use in manufacturing high-quality products.
  • Enhanced production efficiency by implementing effective QA processes and procedures.
  • Performed visual inspections and non-destructive tests where appropriate.
  • Monitored product quality at all stages of production process.
  • Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.

Customer Service Representative

MCI Telecommunications
02.2020 - 03.2025
  • Resolved customer inquiries through effective communication and problem-solving skills.
  • Assisted in processing orders and managing customer accounts efficiently.
  • Provided support in troubleshooting product issues, enhancing user satisfaction.
  • Utilized CRM software to document interactions and track customer feedback accurately.
  • Collaborated with team members to streamline service processes, improving response times.
  • Gathered insights from customer interactions to inform service improvements and training needs.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Production Worker

Amazon
10.2023 - 02.2025
  • Operated machinery to assemble components with precision and efficiency.
  • Conducted quality checks to ensure compliance with production standards.
  • Collaborated with team members to streamline workflow processes.
  • Assisted in training new employees on safety protocols and operational procedures.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Assisted in training new employees on production processes, ensuring a seamless integration into the team.

Production Worker

Pecos Food
11.2017 - 02.2020
  • Implemented process improvements that enhanced productivity and reduced waste.
  • Developed standard operating procedures to maintain consistency in output quality.
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
  • Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.

Customer Service Representative

Teleperformance USA
01.1999 - 01.2020
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Educated customers on product features, fostering informed purchasing decisions.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Education

BBA -

American Public University
Jefferson, WV

High School Diploma -

Durant High
Durant, MS
05-1994

Skills

  • Dedicated work ethic
  • Adaptable Decision-making
  • Safe driving practices
  • Decision-making under pressure
  • Reliability and punctuality
  • Conflict de-escalation
  • Passenger assistance
  • Record keeping
  • Vehicle maintenance
  • Crisis management
  • Emergency response readiness
  • Equipment inspection
  • Disability awareness
  • Social perceptiveness
  • Tour guiding experience
  • Language proficiency
  • Customer service
  • Attention to detail
  • Safety-focused
  • Multitasking and organization
  • Elderly and disabled assistance
  • Clean driving record
  • Clear communication

Languages

English
Full Professional

Timeline

Coach Operator

Mears Transportation
08.2025 - Current

QA Tech

Koch Foods
11.2024 - 06.2025

Production Worker

Amazon
10.2023 - 02.2025

Customer Service Representative

MCI Telecommunications
02.2020 - 03.2025

Production Worker

Pecos Food
11.2017 - 02.2020

Customer Service Representative

Teleperformance USA
01.1999 - 01.2020

BBA -

American Public University

High School Diploma -

Durant High

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