Rhonda Baker
Broken Arrow
Summary
Dynamic Operations Supervisor with a proven track record at McKesson/Change Healthcare, adept in strategic planning and problem-solving. Excelled in leading teams to enhance productivity and client satisfaction, leveraging skills in Epic Health Systems and effective communication. Achieved significant process improvements, demonstrating leadership and technical expertise in a fast-paced environment.
Overview
21
21
years of professional experience
Work History
OPERATIONS SUPERVISOR
Mckesson/Change Healthcare/Optum
Tulsa
02.2014 - 10.2024
- Manages clients and account representatives simultaneously to ensure all needs are met
- Analyzes and present solutions for client related issues
- Ensures team is productive and focused on their duties while staying within DAR guidelines
- Takes part in phone, e-mail, and written communication between clients, auditors, offshore clients, and managers
- Plans and implements the transition of new, sometimes large, and complex client relationships
- Attends monthly client review meetings as Operation Supervisor
- Produces monthly statements for clients
MEDICAL BILLING TEAM LEAD
Mckesson/Change Healthcare
02.2013 - 02.2014
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Created reports to track progress of billing operations.
- Delegated work to staff, setting priorities and goals.
- Worked closely with accounting teams on resolving issues related to payments or collections.
- Guided employees in handling difficult or complex problems.
- Resolved escalated customer complaints in a professional manner.
- Worked with team members to identify and develop process improvements.
MEDICAL BILLING
Mckesson
Tulsa
11.2003 - 02.2013
- Reviewed patient insurance eligibility and coverage details to ensure accuracy of medical billing.
- Investigated discrepancies in medical billing and coding to identify errors or irregularities.
- Identified potential issues with medical billing processes prior to submission of claims.
- Performed data entry of patient information into medical billing system.
- Utilized medical billing software to track and manage denied claims efficiently.
- Assisted with medical billing processes such as coding and entering charges into the system.
- Maintained up-to-date knowledge of coding systems such as ICD 10 and CPT codes used in medical billing processes.
- Investigated discrepancies in medical billing information such as incorrect codes or amounts due.
Education
BACK OFFICE MEDICAL ASSISTANT -
Demarge College
Oklahoma City, OK01.1996
Skills
- Epic Health Systems
- Billing and collections
- Customer Service
- Leadership
- Strategic planning
- Problem solving
- Communication
- Time management
- Word
- Excel
- Coding
- Government payers
- Commercial payers
- Multiple Payer Websites
References
References available upon request.
Timeline
OPERATIONS SUPERVISOR
Mckesson/Change Healthcare/Optum
02.2014 - 10.2024
MEDICAL BILLING TEAM LEAD
Mckesson/Change Healthcare
02.2013 - 02.2014
MEDICAL BILLING
Mckesson
11.2003 - 02.2013
BACK OFFICE MEDICAL ASSISTANT -
Demarge College
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