Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Rhonda Baker

Broken Arrow

Summary

Dynamic Operations Supervisor with a proven track record at McKesson/Change Healthcare, adept in strategic planning and problem-solving. Excelled in leading teams to enhance productivity and client satisfaction, leveraging skills in Epic Health Systems and effective communication. Achieved significant process improvements, demonstrating leadership and technical expertise in a fast-paced environment.

Overview

21
21
years of professional experience

Work History

OPERATIONS SUPERVISOR

Mckesson/Change Healthcare/Optum
Tulsa
02.2014 - 10.2024
  • Manages clients and account representatives simultaneously to ensure all needs are met
  • Analyzes and present solutions for client related issues
  • Ensures team is productive and focused on their duties while staying within DAR guidelines
  • Takes part in phone, e-mail, and written communication between clients, auditors, offshore clients, and managers
  • Plans and implements the transition of new, sometimes large, and complex client relationships
  • Attends monthly client review meetings as Operation Supervisor
  • Produces monthly statements for clients

MEDICAL BILLING TEAM LEAD

Mckesson/Change Healthcare
02.2013 - 02.2014
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Created reports to track progress of billing operations.
  • Delegated work to staff, setting priorities and goals.
  • Worked closely with accounting teams on resolving issues related to payments or collections.
  • Guided employees in handling difficult or complex problems.
  • Resolved escalated customer complaints in a professional manner.
  • Worked with team members to identify and develop process improvements.

MEDICAL BILLING

Mckesson
Tulsa
11.2003 - 02.2013
  • Reviewed patient insurance eligibility and coverage details to ensure accuracy of medical billing.
  • Investigated discrepancies in medical billing and coding to identify errors or irregularities.
  • Identified potential issues with medical billing processes prior to submission of claims.
  • Performed data entry of patient information into medical billing system.
  • Utilized medical billing software to track and manage denied claims efficiently.
  • Assisted with medical billing processes such as coding and entering charges into the system.
  • Maintained up-to-date knowledge of coding systems such as ICD 10 and CPT codes used in medical billing processes.
  • Investigated discrepancies in medical billing information such as incorrect codes or amounts due.

Education

BACK OFFICE MEDICAL ASSISTANT -

Demarge College
Oklahoma City, OK
01.1996

Skills

  • Epic Health Systems
  • Billing and collections
  • Customer Service
  • Leadership
  • Strategic planning
  • Problem solving
  • Communication
  • Time management
  • Word
  • Excel
  • Coding
  • Government payers
  • Commercial payers
  • Multiple Payer Websites

References

References available upon request.

Timeline

OPERATIONS SUPERVISOR

Mckesson/Change Healthcare/Optum
02.2014 - 10.2024

MEDICAL BILLING TEAM LEAD

Mckesson/Change Healthcare
02.2013 - 02.2014

MEDICAL BILLING

Mckesson
11.2003 - 02.2013

BACK OFFICE MEDICAL ASSISTANT -

Demarge College
Rhonda Baker