Rhonda Baker-Smith

Manager of Administrative and Student Services /Assistant to the Director

Rochester Institute of Technology

Rochester, USA

05.1998 - Current

Supervise and coordinate the daily operations of the office, ensuring smooth workflows and maintaining operational efficiency.
Manage daily office operations, ensuring the efficiency of office activities, equipment, and resources.
Lead, train, mentor and supervise a team of administrative professionals, providing guidance and ensuring task completion.
Review and approval of timekeeping activities for multiple employees (staff and students) including time exceptions.
Collaborate with HR and the Dean’s office to manage staff hiring, onboarding and maintain office policies and procedures.
Provides administrative support for faculty searches. Support onboarding, through HR and departmental processes, and communications. Serve as point person for new faculty to ensure access to required systems and locations.
Develop and implement office procedures to improve efficiency and organization within the department.
Organize departmental events and meetings, coordinating logistics, agendas, and materials for senior management.
Oversee office supplies, equipment, and facilities management, ensuring all items are fully stocked and operational.
Manage vendor relationships, negotiate contracts, and track service-level agreements to maintain optimal service delivery.
Support faculty with scheduling, meeting preparation, and coordinating travel arrangements.
Implement office policies and procedures to improve efficiency and compliance with company standards.
Maintain and update office records, databases, and filing systems for easy retrieval of information.
Provide administrative support to the Director, including preparing executive-level correspondence, presentations, and reports.
Manage the Director's complex calendar, including scheduling meetings, conferences, and travel arrangements.
Assist with strategic budget planning and management, ensuring financial goals were met and expenses were tracked accurately.
Monitor office budget and expenses, ensuring cost-effective solutions for office needs.
Handle confidential information with discretion and maintain professional boundaries in communication.
Provide high-level administrative support to the school Director and faculty, including calendar management, scheduling meetings, and travel coordination.
Prepare detailed budget reports and presentations for leadership identifying opportunities for cost savings.
Coordinate office supplies procurement and vendor management, negotiating contracts to optimize costs.
Serves as the primary coordinator for university events such as Open House, Orientation and Commencement.