Rhonda BARFUSS
Riverdale,UT
Overview
2018
2018
years of professional experience
Summary
Adept at fostering customer loyalty and resolving complaints, I significantly reduced customer issues at Smith's Marketplace. My expertise in CRM and exceptional interpersonal communication have been pivotal in mentoring teams for peak performance. Balancing compassion with efficiency, I also excelled in providing quality care, underscoring my commitment to service excellence and team leadership.
Education
GED -
Roy High
Roy, UTWork History
Customer Service Manager
Smith's Marketplace
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Caregiver
Self Employed Web
08.1994 - 06.2017
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Customer relations
- Time management
- Training and mentoring
- Decision-making
- Excellent time management skills
- Cash handling
- Adherence to high customer service standards
- Exceptional interpersonal communication
- Complaint resolution
- Team building and leadership
- Effective workflow management
- Customer relationship management (CRM)
- Conflict resolution techniques
- Exceptional telephone etiquette
- Relationship building
- Staff training
- Product knowledge
- Training and coaching
- Work prioritization
Timeline
Caregiver
Self Employed Web
08.1994 - 06.2017
Customer Service Manager
Smith's Marketplace
GED -
Roy High
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