Rhonda Beck
Citrus Heights,CA
Summary
Customer-focused contributor with experience streamlining data management processes and completing information audits. Clear communicator with strong collaboration skills across cross-functional teams. Uses attentive listening and tactical problem-solving to deliver measurable, win-win outcomes.
Overview
25
25
years of professional experience
Work History
UM Spealist
Care Cordination
Citrus Heights, California
01.2021 - 01.2026
- Completed daily responsibilities accurately and efficiently.
- Worked with diverse coworkers to meet goals and resolve issues with products and services.
- Organized and prioritized tasks to support service goals efficiently.
- Collaborated with cross-functional teams to meet shared goals.
- Applied technical skills to troubleshoot complex problems and implement solutions.
- Used software and tools to improve processes and performance.
- Maintained and refreshed databases with accurate information to ensure data integrity.
Clerk, Sutter Care Coordination
Sutter Health
Sacramento, CA
10.2012 - 01.2021
- Support refreshed workflows and productivity improvements through information review, marketing material distribution, and administrative assistance within care coordination.
- Guide 4 team members through training support and new-hire onboarding processes.
- Collect daily voice messages and transcribe details into database-ready format for easy follow-up and access.
- Contributed to team efforts across multiple frameworks and work processes.
- Apply knowledge of HIPAA, patient safety, and medical insurance requirements in daily work.
- Verified insurance details and updated registration information for patient visits.
- Supported daily clerical workflows across Sutter Health administrative areas.
- Communicated with customers and employees to answer questions or explain information.
- Organized and maintained filing systems for confidential documents.
Front Desk Receptionist
Urgent Care Cent of Folsom
Folsom, CA
03.2013 - 03.2015
- Managed multiline phone systems, greeted patients, and coordinated appointment schedules to enhance patient experience.
- Welcomed urgent care patients and supported front desk check-in processes.
- Verified insurance details and gathered patient demographic information.
- Collected copayments and processed daily front desk transactions.
- Explained wait times and clinic instructions to patients and families.
- Responded to incoming calls from patients and staff, providing assistance, routing callers to appropriate personnel, and recording messages for effective communication.
- Assisted urgent care staff with reception filing and document management.
- Reviewed financial records, collaborated with team members, and completed office administrative duties.
- Reviewed claims, audited patient records, assigned codes, and organized medical charts for physician review to ensure accuracy and compliance.
Customer Service Representative
Whitman Enterprise LLC
Sacramento, CA
08.2013 - 06.2014
- Addressed customer inquiries, complaints, billing questions, and service requests to ensure timely resolution and customer satisfaction.
- Fostered welcoming environment for customers through positive and friendly interactions.
- Investigated complex accounts and delivered comprehensive service to customers while collaborating with upper management.
- Collaborated daily with team members to streamline operations. with internal partners in accounting, field services, new business, and operations.
Patient Registration Representative
Mercy Hospital of Folsom
Folsom, CA
06.2001 - 09.2007
- Updated patient records for authorizations and verified benefits, copayments, and deductibles to ensure accuracy and compliance.
- Delivered quality service in high-volume hospital setting, enhancing customer support and contributing to process improvements.
- Cultivated positive relationships with financial advisors, guiding patients to appropriate financial services.
Education
Certificate - Medical billing and coding
High-Tech Institute
Sacramento, CASkills
- Claims processing and review
- Medical terminology
- Data entry and analysis
- Administrative operations
- Process optimization
- Case auditing
- Time management
- Calendar management
- Interpersonal communication
- Professional integrity
- Epic charting
- Insurance verification
- Database management
- Healthcare administration
- Records management
- Attention to detail
- Effective communication
- Cross-functional teamwork
- Written communication
- Microsoft Office proficiency
- Dependability and responsibility
- Dependable and responsible
- Epic, Genesys, and On-Base operation
Timeline
UM Spealist
Care Cordination
01.2021 - 01.2026
Customer Service Representative
Whitman Enterprise LLC
08.2013 - 06.2014
Front Desk Receptionist
Urgent Care Cent of Folsom
03.2013 - 03.2015
Clerk, Sutter Care Coordination
Sutter Health
10.2012 - 01.2021
Patient Registration Representative
Mercy Hospital of Folsom
06.2001 - 09.2007
Certificate - Medical billing and coding
High-Tech Institute