Summary
Overview
Work History
Education
Skills
Certification
Timeline
Quote
Interests
Accomplishments
Hi, I’m

Rhonda Beverly

Hattiesburg,MS
Rhonda Beverly

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
years of professional experience
1
Certification

Work History

Progressive Auto Insurance

Customer Service Representative
06.2023 - Current

Job overview

  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Wells Spring Nurse Source

Certified Nursing Assistant
04.2017 - Current

Job overview

  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.

Forrest General Hospital

Patient Placement Coordinator
11.2019 - 04.2023

Job overview

  • Improved patient placement efficiency by streamlining coordination processes and communication among healthcare professionals.
  • Enhanced patient satisfaction by promptly addressing concerns and providing appropriate solutions in a timely manner.
  • Reduced patient wait times with efficient bed management strategies and effective prioritization of patients based on urgency.
  • Collaborated closely with clinical staff to ensure timely admission, transfer, and discharge of patients for smooth hospital operations.

Education

Hinds Community College
Raymond, MS

Associate of Science from Nursing

University Overview

Hattiesburg High School
Hattiesburg, MS

High School Diploma
05.2008

University Overview

Skills

  • Complaint Handling
  • Active Listening
  • Positive Attitude
  • Team Collaboration
  • Empathy Display
  • Patience Maintenance
  • Multitasking Abilities
  • Written Communication
  • Interpersonal Skills
  • Effective Communication
  • Decision Making
  • Customer Service
  • Critical Thinking
  • Patient Assessment
  • Airway Management
  • Fracture Stabilization
  • Stroke Recognition
  • Patient Stabilization
  • Vital Signs Monitoring
  • Vital Sign Assessment
  • Infection Control
  • CPR
  • Venipuncture
  • Basic Patient Care
  • Collecting Medical Samples
  • Phlebotomy Procedures
  • 12-Lead EKG Monitoring
  • Measuring and Monitoring Vitals
  • Information Documentation
  • Sanitizing Procedures
  • CPR/AED

Certification

  • EMT - Emergency Medical Technician
  • CNA - Certified Nurse Assistant
  • Basic Life Support
  • ADE/CPR
  • Patient Placement Specialist


Timeline

Customer Service Representative
Progressive Auto Insurance
06.2023 - Current
Patient Placement Coordinator
Forrest General Hospital
11.2019 - 04.2023
Certified Nursing Assistant
Wells Spring Nurse Source
04.2017 - Current
Hinds Community College
Associate of Science from Nursing
Hattiesburg High School
High School Diploma

Quote

Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill

Interests

Traveling

Music

Learning Language

Reading

Sports

Content Maker

Accomplishments

Accomplishments

I think my greatest accomplishment started with my last job working in the Hospital. Even though I was used to being around and working with patients who are ill and need extra love. Nothing prepared me more than anything until COVID nearly whipped out the human race.

around February 2020 it was a normal shift for me coming in at 1 p.m. and I noticed that everyone had their mask on and the waiting room had at least 90 patients waiting. Knowing our ER can hold up to 105 patients bed-wise trying to clear the ER seems like a task that we just couldn't accomplish. As I clocked in my PPC came up to me and ask we are so backed up that are just burnt out. This was new among us all even the doctors were overworked but still maintained to keep the patient stable. Nurses were crying, er techs it just wasn't enough to keep up with the patient flow. We had ambulances waiting on the wall for rooms. Even though I was a manager I communicated well with my supervisor to let her know that we can do this and we will accomplish how things are flowing. We are the second largest hospital that takes on 5 surrounding counties. We do what we can and let the patients know that we are there for them. We have to come up with a plan so each area can flow at a steady pace.

I think the year of COVID-19 was the day the earth stood still. In the midst of it all losing co-workers who turned into family, Lost of loved ones I can honestly say that surviving a pandemic while working in the ER has to be one of the best accomplishments I have achieved because at that moment tomorrow wasn't promised and yet I am here today

Rhonda Beverly