Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rhonda Bodendieck

Belleville,IL

Summary

I have several years of experience as an Office and Account Manager, demonstrating a strong track record in productivity and problem-solving. I am highly organized and adaptable, capable of prioritizing and managing multiple tasks under tight deadlines. Hardworking and self-motivated, I possess excellent communication and analytical skills, which enable me to build strong and reliable relationships.

Overview

32
32
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Academy Air
Hazelwood, MO
07.2024 - Current
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Strengthened customer retention by offering discount options.
  • Answered customer inquiries via phone, email, and chat.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Provided accurate information about products and services to customers.

Office Manager

RUMMY INC.
Belleville, IL
11.2021 - 06.2024
  • I was responsible for reviewing and adjusting the recorded payroll hours of all employees, while maintaining the confidentiality and integrity of sensitive employee and business data.
  • I oversaw the payment of all company bills, and verified expenses and bank balances in collaboration with the owner on a weekly basis.
  • I facilitated the processing of potential candidates by scheduling interviews, onboarding new hires, conducting background checks, input data into the system, and provided detailed instructions for the onboarding and offboarding processes.
  • Conducted inventory, ordered, and distributed uniforms to all employees.
  • Additionally, I performed various general office duties, such as answering telephone calls and emails, and handling confidential employee files and company information with the utmost integrity.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Created spreadsheets in Excel to track data such as vacation requests, sick days, etc.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Implemented quality control measures to uphold company standards.
  • Managed office inventory and placed new supply orders.
  • Managed office budget to handle inventory, postage and vendor services.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Used judgment and initiative in handling confidential matters and requests.
  • Reviewed files and records to obtain information and respond to requests.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Assisted in recruiting, onboarding and training new employees.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Responded to customer inquiries via phone or email in a professional manner.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Assisted with the preparation of budgets, forecasts and financial statements.
  • Provided training to new hires on office policies and procedures.
  • Provided administrative support to management team including preparing reports and presentations.
  • Maintained confidential records relating to personnel matters.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Dental Claims Examiner

DEARBORN
Belleville, IL
01.2019 - 10.2020
  • I was responsible for reviewing complex dental claims for accuracy and compliance.
  • Corrected, denied, or accepted dental claims based on guidelines.
  • I met and exceeded the minimum acceptable number of claims per day, which included acceptable accuracy and quality rates.

Claims Representative/Account Manager

ALLSUP INC.
Belleville, IL
01.2007 - 01.2019
  • Responsible for the representation of claimants applying for SSDI, SSI, Medicare, and Medicaid.
  • Developed and executed detailed work plans, and was the single point of contact for the team working on claims.
  • Identified, created, and maintained resources, schedules, work plans, and status reports.
  • Managed a high caseload, identified the impact of daily activities, and the effectiveness of programs, and ensured all projects were delivered on time and within guidelines.
  • Handled technical support for the team, handled escalations, performed audits, and maintained client relationships to ensure long-term commitments.
  • Educated and trained claimants and team members respond to routine inquiries and issues.
  • Responsible for obtaining, reviewing, and submitting medical evidence as requested, when appropriate.

ORS Specialist

ALLSUP INC.
Belleville, IL
01.2005 - 01.2007
  • Facilitate the recovery of the disability from the claims administrator and the claimant.
  • Responsible for getting ORS forms completed, while explaining the ORS service to educate the claimants.
  • Continually address and resolve routine inquiries and issues that claimants have with Social Security and the Client Company.
  • I presented several suggestions to management for improvements to the department that were implemented.
  • Achieved the highest percentage of overpayment dollars recovered in 2005, with 86.7%, completed within 5 months.
  • Management appraisal rating was 'Level 2' for the quality, quantity of work, job skills, knowledge, and responsibility of my first annual performance in positions.
  • In the first six months of 2006, I was rated at 86.96% of dollars recovered, which amounted to over $11.1 million.
  • Asked for additional administrative responsibilities in recovering money for overpayment.

Senior Office Clerk

AT&T
St. Louis, MO
01.1997 - 01.2005
  • Supported the Human Resource Center Support Desk (CSD), Attendance, Reports, Payroll, and Scheduling Departments.
  • Administratively ran an office of over 700 sales associates and managers by providing them with vital daily information, tracking, and reporting daily activities.
  • Documented and reported all payroll exceptions, call-ins, and tardiness of the center.
  • Created and updated Excel spreadsheets daily on all statistics available in the sales and administrative environment.
  • I booked conference rooms and scheduled meetings for managers and more than 40 sales teams.
  • Knowledgeable in internal systems, TotalView scheduling, Central Monitoring System (CMS), and payroll system.
  • Proficient in and actively using Microsoft Word, Excel, PowerPoint, Access, and Outlook.
  • Served as management relief on a continual basis at the CSD Department.
  • Maintained 'Outstanding' appraisal annually.

Account Specialist

AT&T
St. Louis, MO
01.1996 - 01.2005
  • Top Sales Associate for Center, overall annual sales performance at 222.22%, which exceeded the 'outstanding' objective by 112.22%.
  • Personally produced over 1.5 million in annual revenue by enrolling, educating, and assisting residential customers with local, long-distance, and other AT&T services.
  • Management appraisal rating was 'Outstanding' for the quality, quantity of work, job skills, knowledge, and responsibility of annual performance.
  • I continually received numerous awards and was rewarded monthly with a 'Pay for Performance' annuity commission for top sales performance.
  • All orders were accurately completed, and there were no failed orders or cancellations by customers.
  • I also received many commendations while in my position.
  • Exceeded objective at 100.71% for adhering to forecasted call volume by helping at least 50 customers daily.

Customer Service Support Agent

AT&T
St. Louis, MO
01.1999 - 01.2003
  • I continually served as management relief for all years at AT&T.
  • I took over the supervisor's responsibilities daily.
  • Worked closely with management to find ways to improve office procedures.
  • Processed over 40,000 legal FCC documents monthly by managing, maintaining, and facilitating the transfer of the Responsible Organization (Resporg) of AT&T toll-free numbers.
  • Only the point of contact person for MCI, Sprint, and Qwest companies is responsible for providing project status updates, business partner networking, and working orders timely for the largest multi-million-dollar companies in the nation.
  • Responsible for switching their toll-free numbers by the thousands, and not losing connection during the transition.
  • Proficient in various internal technical support systems.
  • Certified and efficient in Microsoft Excel, Word, Outlook, and the Internet, which were utilized daily.
  • Data entry keystrokes of 60+ wpm and proficient in 10-key.
  • Consistently achieved and surpassed expected objectives.
  • Only person in office that was efficiently knowledgeable and backed up every job function
  • Management appraisal rating was 'Outstanding' for the quality, quantity of work, job skills, knowledge and responsibility of annual performance

Trainer

AT&T
St. Louis, MO
01.1997 - 12.1997
  • Instructed an initial training class of over 30 new employees.
  • Taught employees on company policies, sales techniques, and customer service protocols.
  • Produced detailed instructions for distribution to the center for all initial training classes.

PROFESSIONAL PET GROOMER / BUSINESS OWNER
Belleville, IL
01.1993 - 01.1996
  • Groomed dogs, scheduled appointments, advertised, and ran a business.
  • Observed and managed other groomers, bathers, and customer service personnel.
  • Handled all aspects of running a grooming business.

Education

Business -

Southwestern Illinois College
Belleville, IL

Web page design -

St. Louis Community College
St. Louis, MO

Microsoft Office Word, Excel, PowerPoint, Access -

ExecuTrain
St. Louis, MO

Professional Dog Grooming, and Small Business Owner program -

Florida School of Dog Grooming
Tampa, FL

Skills

  • Bookkeeping
  • Billing
  • Financial tracking
  • Clerical support
  • Customer service
  • Organizational skills
  • Supply management
  • Information protection
  • Scheduling
  • Document management
  • Employee training
  • Payroll processing
  • Mail handling
  • Administrative support
  • Scheduling and calendar management
  • Human resources
  • Payroll and budgeting
  • Operations management
  • Documentation and control
  • Database administration
  • Office administration
  • Data entry
  • Credit and collections
  • Senior leadership support

Certification

  • Microsoft Office Specialist (MOS), Word 2002, 2003, Excel 2002, 2003, PowerPoint 2003, Access 2003
  • St. Louis Community College, Web Page Design
  • 911 Telecommunicator Training, Certified in 911 system, CML Sentinel, Leads, EMD
  • ExecuTrain, Microsoft Office Excel, Word, PowerPoint 1997

Timeline

Customer Service Representative

Academy Air
07.2024 - Current

Office Manager

RUMMY INC.
11.2021 - 06.2024

Dental Claims Examiner

DEARBORN
01.2019 - 10.2020

Claims Representative/Account Manager

ALLSUP INC.
01.2007 - 01.2019

ORS Specialist

ALLSUP INC.
01.2005 - 01.2007

Customer Service Support Agent

AT&T
01.1999 - 01.2003

Senior Office Clerk

AT&T
01.1997 - 01.2005

Trainer

AT&T
01.1997 - 12.1997

Account Specialist

AT&T
01.1996 - 01.2005

PROFESSIONAL PET GROOMER / BUSINESS OWNER
01.1993 - 01.1996

Business -

Southwestern Illinois College

Web page design -

St. Louis Community College

Microsoft Office Word, Excel, PowerPoint, Access -

ExecuTrain

Professional Dog Grooming, and Small Business Owner program -

Florida School of Dog Grooming

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