Rhonda Bonner
Cairo,GA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Knowledgeable and dedicated customer service professional with extensive experience in Grocery Wholesale and Pharmacy industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Successful Service Representative with 15 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
41
41
years of professional experience
Work History
Member Service Representative
Georgia Pharmacy Association Independent Academy
Atlanta, Georgia
07.2007 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Followed up with customers regularly via phone and email to obtain payments and schedule services.
- Researched and rapidly resolved client conflicts to maintain key accounts.
- Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
- Described product highlights and benefits to help guide purchasing decisions.
- Resolved concerns with products or services to help with retention and drive sales.
- Increased revenue by actively listening to customers and proposing optimal [Product or Service] offerings.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered prompt service to prioritize customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction [Number]%.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Effective liaison between customers and internal departments.
Business Sales Consultant
Verizon Wireless
Atlanta, GA
06.2005 - 07.2007
- Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
- Recommended changes, improvements or enhancements in products to product development team based on customer feedback.
- Attended trade shows and seminars to promote products and network with industry contacts.
- Prepared cost estimates and bid documents by studying customer RFPs and consulting with project managers.
- Gained customer acceptance by demonstrating cost reductions and operations improvements.
- Identified sales opportunities by assessing environment and devising and implementing winning strategy.
- Managed technical integration, systems engineering program management, customer support and program management.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained energy and enthusiasm in fast-paced environment.
Business Sales Representative
Alltel Wireless
Albany, Georgia
09.2000 - 07.2007
- Worked independently with minimal supervision.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Contributed to team objectives in fast-paced environment.
- Negotiated prices, terms of sales and service agreements.
- Prioritized tasks and projects to meet tight deadlines.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Informed customers of promotions to increase sales productivity and volume.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Developed new business relationships and maintained existing through regular communications and effective account management.
- Prepared and deliver customer sales quotes.
- Met with customers to discuss and ascertain needs, tailor solutions, and close deals.
- Met or exceeded sales, customer service and loyalty program standards.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Sales Representative
C & W Food Service Company
Tallahassee, FL
10.1998 - 04.2000
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
- Organized sales paperwork, presented proposals and finalized contracts.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
- Cold-called leads and closed large number of new sales over several months.
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
- Expanded customer base and boosted profit within product line.
Assistant Buyer
W.J.Powell Food Service
Thomasville, Georgia
10.1996 - 10.1998
- Guaranteed timely delivery of merchandise through consistent communication with distribution centers and vendors.
- Negotiated prices, discount terms and transportation arrangements for merchandise.
- Analyzed sales data and conducted competitor research to efficiently order merchandise according to sales trends.
- Researched and evaluated market trends through online sources, customer feedback and competitor shopping.
- Processed, reviewed and tracked replenishment orders using [Software].
- Implemented consolidations and markdowns to promote higher gross margins.
- Managed vendor purchase order dispatch, delivery and invoicing to set contractual guidelines and maintain budgetary regulations.
- Met with suppliers to assess changes and determine proper courses of action.
- Maintained complete documentation and records of all purchasing activities.
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
- Computed and created purchase orders in [System] to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Tracked inventory shipments and prepared spreadsheets detailing item information.
- Maintained key item stock levels and wrote or expedited purchase orders.
- Negotiated policies and contracts with vendors to achieve optimal pricing and consistent availability.
- Developed and improved account relationships.
- Determined lowest possible cost, factoring in quality and reliability and negotiated favorable contracts.
- Reviewed proposals, qualified vendors and recommended optimal suppliers.
- Analyzed inventory usage and assessed trends to provide maximum coverage for each time period.
Supervisor of Buyers' Assistants
SUPERVALU INC. Grocery Supply Chain Service
Quincy, FL
08.1992 - 10.1996
- Recommended substitutions for appropriate considerations and analyzed quotes from vendors for unusual items.
- Monitored results of department through inspection, evaluation and analysis.
- Managed procurement and deliveries of materials, supplies and equipment.
- Created schedules while maintaining labor costs, meeting staffing objectives and achieving deadlines.
- Developed, implemented and managed operational goals and monitored achievements of performance and profit objectives.
- Interacted with vendors, store managers and other stakeholders to maintain on-time deliveries.
- Monitored and analyzed sales records, trends or economic conditions to anticipate consumer buying patterns and determine suitable type and quantity of company inventory items.
- Created hands-on training program for newly hired employees to acclimate each person to company policies and procedures and individual job duties.
- Provided clerks with information to print on price tags such as price, mark-ups or mark-downs or style number.
Manager of Military Food Sales
SUPERVALU INC. Grocery Supply Chain Service
Quincy, FL
11.1990 - 08.1992
- Listened to customer needs and desires to identify and recommend optimal products.
- Built rapport with account decision-makers to achieve long-term sales results.
- Prepared quotes with prices, credit terms and estimated delivery schedules.
- Entered new customer and sales information into computer system.
- Partnered with inside sales representatives to maintain current product and service literature.
- Tracked stock levels and worked with logistics teams to maintain optimal levels.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Prioritized helping customers over completing other routine tasks in store.
Perishable Clerk and Inventory Control Assistant
SUPERVALU INC. Grocery Supply Chain Service
Quincy, FL
09.1986 - 11.1990
- Completed physical inventory counts each month.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Maintained inventory count, tracked usage and documented variances.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
- Spearheaded and implemented standardized processes to control supply and inventory management.
- Managed supply inventories while conducting monthly audits and rotating stock to protect product quality.
- Completed scheduled audits with efficient and accurate approach.
- Audited and corrected discrepancies in inventory numbers.
- Completed daily cycle counts to maintain accuracy of records.
- Used equipment like forklifts and pallet jacks to move inventory.
- Unloaded shipments, reviewed merchandise and tracked paperwork.
- Received, sorted and processed damaged goods with vendors or manufacturers.
Teacher's Aide
George W Munroe Elementary
Quincy, FL
01.1983 - 09.1986
- Supported student learning objectives through personalized and small group assistance.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Assisted teachers with supervision and care of group of [Number] children.
- Promoted physical, mental and social development using classroom games and activities.
- Distributed learning materials such as worksheets, textbooks and supplemental activities.
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Supported classroom activities, tutoring, and reviewing work.
- Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
- Oversaw groups of students at school and off-site locations, maintaining optimal safety and security.
- Monitored students on field trips, handling roll call and group movement to keep youths safe in public settings.
- Completed daily reports, meal count sheets and attendance logs.
- Prepared teaching materials and set up audio-visual equipment for lead teacher.
- Took daily attendance, notifying classroom teacher immediately of student absences.
- Took attendance, graded assignments and maintained student records to assist teachers with administrative tasks and maintain smooth daily operations.
- Participated in professional development opportunities and attended in-services and seminars.
Education
Bachelor of Science - Business Management
Eckerd College
St. Petersburg, FL12.1983
Skills
- Mobile Banking
- Upselling Products and Services
- Information Updates
- Responding to Difficult Customers
- Efficient and Detail-Oriented
- Building Customer Trust and Loyalty
- Member Relations
- Upbeat and Positive Personality
- Customer Data Confidentiality
- Service Recommendations
- Courteous with Strong Service Mindset
- Customer Account Management
Accomplishments
- Supervised team of 6 staff members.
- Achieved Monetary Collections of over 2 Million dollars through effectively helping with IT Manager.
- Documented and resolved customer issues which led to their success with customers and patients.
Timeline
Member Service Representative
Georgia Pharmacy Association Independent Academy
07.2007 - Current
Business Sales Consultant
Verizon Wireless
06.2005 - 07.2007
Business Sales Representative
Alltel Wireless
09.2000 - 07.2007
Sales Representative
C & W Food Service Company
10.1998 - 04.2000
Assistant Buyer
W.J.Powell Food Service
10.1996 - 10.1998
Supervisor of Buyers' Assistants
SUPERVALU INC. Grocery Supply Chain Service
08.1992 - 10.1996
Manager of Military Food Sales
SUPERVALU INC. Grocery Supply Chain Service
11.1990 - 08.1992
Perishable Clerk and Inventory Control Assistant
SUPERVALU INC. Grocery Supply Chain Service
09.1986 - 11.1990
Teacher's Aide
George W Munroe Elementary
01.1983 - 09.1986
Bachelor of Science - Business Management
Eckerd College
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