Rhonda Boodram
Poinciana,Fl
Summary
Human Resources Recruiter with 5 years of experience leading cultural change through staffing and business unit realignment. Collaborative and proactive advisor to senior leaders. Highly-skilled in communications, mentoring, vetting potential employees and building teams with diverse skill sets.
Overview
15
15
years of professional experience
Work History
Human Resource Recruiter
Speedway LLC
07.2019 - 08.2022
- Achieves staffing objectives by recruiting and evaluating job candidates, advising managers, and managing relocations and intern program
- Establishes recruiting requirements by studying organization plans and objectives and weekly conference calls with managers to discuss needs
- Builds applicant sources by researching and contacting community services, colleges, employment agencies, recruiters, media, and internet job sites
- Determines applicant requirements by studying job description and job qualifications
- Attracts applicants by placing job advertisements, contacting recruiters, and using newsgroups and job sites
- Responsible for staffing 16 stores with Customer Service Representatives and
- Management with candidates that are aligned with the job descriptions
- Responsible for assisting current employees with guidance on how to improve their abilities to grow within the company
- Also assisting operations with succession planning to ensure successful people are in place at our store levels.
General Manager
Speedway LLC
10.2016 - 07.2019
- Oversee and provide customer service leadership, training, and coaching, alongside the General Manager, for all store employees
- Maintaining high employee retention by focusing on identifying qualified applicants, developing leaders, empowering employees, and encouraging employee productivity
- Maintaining a clean, safe environment by complying with all health and sanitation procedures to ensure the store and foodservice area is presentable and that all products are in-stock
- Assist in implementing all merchandising and marketing programs to ensure the foodservice area maximizes sales and profits while maintaining asset controls
- Cash handling, fuel transactions, and promoting the Speedy Rewards loyalty program
- Ordering products, managing inventory levels, and verifying deliveries
Assistant Store Manager
Speedway LLC
06.2011 - 10.2016
- Oversee and provide customer service leadership, training, and coaching, alongside the General Manager, for all store employees
- Maintaining high employee retention by focusing on identifying qualified applicants, developing leaders, empowering employees, and encouraging employee productivity
- Maintaining a clean, safe environment by complying with all health and sanitation procedures to ensure the store and foodservice area is presentable and that all products are in-stock
- Assist in implementing all merchandising and marketing programs in order to ensure the foodservice area maximizes sales and profits while maintaining asset controls
- Cash handling, fuel transactions, and promoting the Speedy Rewards loyalty program
- Ordering products, managing inventory levels, and verifying deliveries
Customer Service Representative
Speedway LLC/Hess Express
06.2007 - 06.2011
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Trained new personnel regarding company operations, policies and services.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Managed timely and effective replacement of damaged or missing products.
- Cross-trained and provided back up for customer service managers.
Education
Bachelor of Science - Bachelors of Applied Science in Business
Valencia College
Orlando, FL12.2023
Associate of Science - Business Administration/Human Resources
Valencia College
Orlando, FL12.2021
High school Diploma -
Haines City High School
2005
Skills
- Employment Data Tracking
- Management Consulting
- Work Complaint Handling
- Candidate Pipeline Management
- Employee Orientation
- In-Person and Telephone Interviewing
- Performance Tracking and Evaluations
- Scheduling and Coordinating
- Issue and Conflict Resolution
- Staff Management
- Managing Employee Relations
- Food and Beverage Management
- Managing Terminations
Timeline
Human Resource Recruiter
Speedway LLC
07.2019 - 08.2022
General Manager
Speedway LLC
10.2016 - 07.2019
Assistant Store Manager
Speedway LLC
06.2011 - 10.2016
Customer Service Representative
Speedway LLC/Hess Express
06.2007 - 06.2011
Bachelor of Science - Bachelors of Applied Science in Business
Valencia College
Associate of Science - Business Administration/Human Resources
Valencia College
High school Diploma -
Haines City High School
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