Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Rhonda Boone

Irving,TX

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Diligent with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

Overview

16
16
years of professional experience

Work History

Customer Service Representative

Verizon Wireless Zones by HWC
01.2020 - 03.2023
  • Assisting customers with mobile problems, changing plans and taking payments
  • Going over bill, upgrading devices.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Account Manager

ADT Security Service
04.2018 - 01.2020
  • Retention Team, Retaining customers by offering discounted rate, Putting together security packages the best meets the needs of the customer.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.

Customer Service Representative

Humana
09.2013 - 10.2016
  • Assisting members with ordering their mail order medications
  • Registering members in to the mail order program
  • Track orders, adjust payment errors and monitor account usage to let the member know when they have reached their coverage gap
  • Skills Used
  • Excellent customers service, empathy, and listening skills
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Claims adjuster

Qtemp Staffing
10.2012 - 10.2013
  • Processing medical claims
  • Answering members questions about medical claims

Customer Service

Medco
03.2007 - 06.2012
  • I assisted customers with refunds and also any problems they may have with medicine
  • Also, I assisted customers with picking Medicare D plans
  • Tracked packages
  • Answered basic questions about medication plan
  • Gave plan information
  • Customer Service

Education

Some College (No Degree) - Business Administration

Strayer University
Washington, DC

High school diploma - General Studies

Eudora High School
Eudora, AR
05.1994

Skills

  • Medical Billing (1 year)
  • Receptionist
  • MS Office
  • Data Entry
  • Account Management
  • Recruiting
  • Office Management
  • Medical Coding
  • Event Planning
  • Microsoft Excel
  • Computer literacy
  • Cash handling
  • Customer service
  • ICD-10
  • Medical Records
  • Presentation Skills
  • Google Suite
  • Military
  • Military Service
  • Branch: United States Navy
  • Rank: E4
  • Upbeat and Positive Personality
  • Understanding Customer Needs
  • Responding to Difficult Customers
  • Transaction Processing
  • Data Entry and Maintenance
  • Credit Card Payment Processing
  • Calm and Professional Under Pressure
  • Needs Assessment
  • Customer Service
  • Verbal and Written Communication
  • Active Listening
  • Critical Thinking
  • Customer Relations
  • Order Processing
  • Appointment Scheduling
  • Team Development
  • Microsoft Office Suite
  • Microsoft PowerPoint
  • Customer Relationship Management (CRM)
  • Live chat support
  • Dispute Resolution
  • Service Upselling
  • CRM Software

Additional Information

  • 214 2519686 , Willing to relocate: Anywhere, Authorized to work in the US for any employer

Timeline

Customer Service Representative

Verizon Wireless Zones by HWC
01.2020 - 03.2023

Account Manager

ADT Security Service
04.2018 - 01.2020

Customer Service Representative

Humana
09.2013 - 10.2016

Claims adjuster

Qtemp Staffing
10.2012 - 10.2013

Customer Service

Medco
03.2007 - 06.2012

High school diploma - General Studies

Eudora High School

Some College (No Degree) - Business Administration

Strayer University

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Rhonda Boone