Rhonda Bourque
Youngsville,USA
Summary
Dynamic Product Owner with excellent analytical and technical skills, specializing in Financial SaaS solutions. Exceptional communicator skilled at leading cross-functional teams, pursuing an opportunity to lead a product and development team to success.
Overview
14
14
years of professional experience
Work History
Associate Director ERP Financials Implementations
i3Verticals
Shreveport, LA
11.2024 - Current
- Document/lead/facilitate the standard operating procedures of the Implementation department
- Oversee daily performance of implementation staff
- Assign new clients to implementation staff
- Develop/facilitate training procedures and materials for software implementation
- Review implementation work orders
- Attend weekly implementation meetings to review current work and any issues
- Attend meetings with immediate supervisor as scheduled
- Attend manager meetings, as necessary
- Determine strategies and policies for the Implementation department
- Manage workflow in the Implementation department, resolving blockers
- Guide Implementation team on items and escalations outside of their department
- Resolve any disputes between Implementation Department, clarification of roles and responsibilities
- Check pulse of all team members periodically (lead weekly project status meeting and sprint planning)
- Ensure client satisfaction from Implementation
- Review resumes, schedule interviews, and lead job interviews for open positions
- Create and approve HR documentation
Product Owner
i3Verticals
Shreveport, LA
09.2020 - Current
- Leads the Financials Product Team, using well-crafted user stories, to maintain and improve a legacy financial application, meeting all business and functional requirements
- Conducts regular sprint reviews and release planning meetings to evaluate progress and adjust scope as needed
- Facilitates agile ceremonies such as stand-ups, retrospectives, and backlog grooming sessions
- Using JIRA, strategically prioritizes and grooms backlog items according to business value and stakeholder input
- Coordinates with Development Team, customers, and other stakeholders to analyze needs and align product roadmap to strategic goals
- Assists the Financials Implementation Team through all phases of the implementation lifecycle, from kickoff and requirements gathering to user training and go-live
- Identifies potential risks and develops mitigation strategies during implementation process
- Demonstrates Financial Payroll application to potential clients
- As Tier 2 Client Support Analyst, coordinated with Product and Development Teams to lead all support escalations from initial client contact to issue resolution
- Consistently exceeds expectations in delivering stellar customer service
Business Support Specialist V
Cherokee Nation Businesses
Lafayette, LA
11.2019 - 09.2020
- Reconciled all bank card transactions and escalated unresolved reconciliation issues to appropriate management personnel for further investigation
- Reconciled general ledger accounts related to payroll and made necessary adjustments when discrepancies were identified
- Developed strong relationships with key clients through excellent communication skills
- Maintained up-to-date records of employee information such as address changes, tax exemptions, and benefit deductions
- Assisted with year-end tasks including generating W-2 forms and verifying employee tax information
- Ensured compliance with federal, state, and local tax laws by staying informed on updates and changes in regulations
Data Entry Specialist
Marine Consulting, Incorporated
New Iberia, LA
04.2017 - 11.2019
- Entered large volume of information daily with high degree of accuracy for submission to various insurance companies
- When necessary, provided IT support through regular software updates and network troubleshooting
HR System Administrator
Premiere, Incorporated
New Iberia, LA
06.2011 - 02.2015
- As HR System Administrator, managed installation, setup, maintenance, and troubleshooting of all HR programs, including Sage ABRA, Sage Employee Self Service, Crystal Reports, Time Clock, Premiere Time Entry System (PTES) and reports, forms and queries used for Payroll/HR in Microsoft Access and Crystal Reports
- As Payroll Specialist, calculated and processed garnishments, deductions, and taxes, ensuring employee confidentiality
- Conducted audits of payroll data to ensure compliance with company policies and applicable laws
Education
Bachelor of Science - Criminal Justice/Cyber Security
Colorado Technical University-Online
Colorado Springs, CO08.2019
Skills
- SaaS Implementation
- Agile Methodologies
- JIRA Roadmapping
- Payroll/Financial Business Expert
- Network/Software Support
- Teamwork and Collaboration
- Scrum Framework
- Stakeholder Management
- Enhancement and Feature Curation
Timeline
Associate Director ERP Financials Implementations
i3Verticals
11.2024 - Current
Product Owner
i3Verticals
09.2020 - Current
Business Support Specialist V
Cherokee Nation Businesses
11.2019 - 09.2020
Data Entry Specialist
Marine Consulting, Incorporated
04.2017 - 11.2019
HR System Administrator
Premiere, Incorporated
06.2011 - 02.2015
Bachelor of Science - Criminal Justice/Cyber Security
Colorado Technical University-Online