Rhonda Boyer
thornville,Ohio
Summary
Results-focused professional with experience in lead qualification, objection handling, and consultative questioning. Skilled in CRM documentation, product presentation, and customer-focused communication that builds trust and supports sales goals.
Overview
28
28
years of professional experience
Work History
Telemarketer
Payment Alliance
San Diego, California
05.2024 - Current
- Facilitated merchant services lead qualification by utilizing scripted discovery questions to enhance prospect engagement.
- Resolved objections by applying approved talk tracks and leveraging product knowledge to guide prospects.
- Presented Payment Alliance offerings to prospects across multiple industries.
- Documented call notes in CRM and updated contact records to maintain accurate customer information.
Customer Service Representative
Ldw Group
03.2013 - 02.2017
- Resolved customer complaints with calm communication and professional problem-solving.
- Processed orders, returns, and service requests following LDW Group procedures, ensuring accurate and timely fulfillment.
- Recorded customer interactions and updated case notes in service tracking software to maintain comprehensive service records.
- Supported team members by providing policy guidance and prioritizing daily customer service tasks.
Housewife
Boyer residence
Thornville, Ohio
10.1998 - Current
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Completed day-to-day duties accurately and efficiently.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Achieved cost-savings by developing functional solutions to problems.
Education
Some College (No Degree) - Medical Assistant
Columbus Paraprofessional Institute
Columbus, OHSkills
- Lead qualification
- Objection handling
- Consultative questioning
- Product presentation
- CRM documentation
- Sales techniques
- Customer service
Timeline
Telemarketer
Payment Alliance
05.2024 - Current
Customer Service Representative
Ldw Group
03.2013 - 02.2017
Housewife
Boyer residence
10.1998 - Current
Some College (No Degree) - Medical Assistant
Columbus Paraprofessional Institute