Rhonda Bridgeman
Customer Service
Amarillo,TX
Summary
Dedicated and hardworking job seeker, with experience in different aspects customer service. Recognized for consistently exceeding customer expectations. Organized and dependable candidate.
Overview
17
17
years of professional experience
Work History
Rideshare Driver
Uber/Lyft
11.2018 - Current
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
- Worked extra hours to achieve company coverage during periods of low driver availability due to illness, weather and other unanticipated factors.
- Assisted mobile app users with closing out rideshare.
Customer Service Agent
Convergys
05.2014 - 01.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Recommended products to customers and suggested other options if preferred product was unavailable.
- Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
Data Entry Clerk
Girling Home Health
Lubbock, TX
07.1998 - 09.2007
- Added documents to file records and created new records to support filing needs.
- Increased data-entry productivity by maintaining detailed logs of data projects, identifying issues and improving them.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Corrected data entry errors to prevent duplication or data degradation.
- Evaluated source documents to locate needed information.
Education
No - Nursing
South Plains College
Levelland, TXYes - Basic
Monterey High School
Lubbock, TX08.1983
Skills
- Customer Service
- Outstanding Communication Skills
- Conceptual Thinking
- Customer Relations
- Corrective Actions
- Selling Skills
- Problem Resolution
- Clerical Support
- Inbound Call Management
- Inbound Customer Service
- Policy and Procedure Adherence
- Issue and Complaint Resolution
- Telephone Reception
- Calm and Professional Under Pressure
- Document and Records Management
- Sales and Upselling
- Customer Data Confidentiality
- Call Volume and Quality Metrics
- Livechat Messaging
- First-Tier Technical Support
- Billing Adjustments and Refunds
- Customer Retention Strategies
- Understanding Customer Needs
- Credit Card Payment Processing
- Data Entry
- Compiling Statistics
- Data Transcription
- Maintaining Confidentiality
- Invoice Processing
- Data Integrity
- Performance Improvement
- Updating Client Data
- Keyboard Entry
- Data Processing
- Medical Billing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Wanderer, there is no path, the path is made by walking.
Antonio Machado
Timeline
Rideshare Driver
Uber/Lyft
11.2018 - Current
Customer Service Agent
Convergys
05.2014 - 01.2018
Data Entry Clerk
Girling Home Health
07.1998 - 09.2007
No - Nursing
South Plains College
Yes - Basic
Monterey High School
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