Rhonda Britt
Lumberton,NC
Summary
Dynamic and dedicated professional with exceptional customer service skills honed at Potato Barn. Proven ability to enhance guest engagement and satisfaction through attentive service and effective cash handling. Strong work ethic complemented by hands-on experience in fast-paced environments, ensuring seamless operations and memorable dining experiences.
Overview
4
4
years of professional experience
Work History
Server
Potato Barn
03.2024 - 03.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Improved dining experience by providing prompt, attentive service to guests.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
Housekeeper
America Best Value
03.2023 - 10.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Adhered to professional house cleaning checklist.
- Changed bed linens and collected soiled linens for cleaning.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Enhanced guest satisfaction by maintaining high standards of cleanliness and hygiene in rooms and common areas.
- Handled requests for extra linens, toiletries and other supplies.
Farm Hand
Rozier Farms
02.2021 - 03.2023
- Operated various farm machinery including tractors, plows, and balers for efficient land cultivation and crop production.
- Supported successful harvests through diligent planting, weeding, and pruning efforts.
- Harvested crops at peak ripeness, ensuring highest quality produce for market.
Education
High School Diploma -
Lumberton Senior High School
Lumberton, NC06-2000
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Languages
English
Timeline
Server
Potato Barn
03.2024 - 03.2025
Housekeeper
America Best Value
03.2023 - 10.2023
Farm Hand
Rozier Farms
02.2021 - 03.2023
High School Diploma -
Lumberton Senior High School
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