Rhonda Brock
Houston,Texas
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
28
28
years of professional experience
Work History
Information Representative
M.D. Anderson Cancer Center
2015.04 - Current
- Provide information and directions to internal patients and external visitors
- Retrieve patient appointment information and schedules via EMR utilizing the patient care management system and other institutional database systems
- Communicated with collaborating physicians or specialist regarding patient care.
- Provide prompt and courteous service to individuals experiencing personal care events in public areas as outlined in the Personal Care Events in Public Spaces Policy.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Enhanced company reputation by providing exceptional customer service and support.
- Handled patient complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Managed high volume incoming calls , emails and faxes daily.
- Maintained accurate patient medical records
Sr. Sterile Processing Technician Ll
M.D. Anderson Cancer Center
2010.05 - 2015.03
- Performs duties independently, works proficiently without supervision and helps train new employees in all aspects of sterile processing to include the decontamination, preparation packaging sterilization and sterile storage while adhering to department policies and procedures
- Operates and troubleshoots the equipment specific to Sterile Processing but not limited to steam, hydrogen peroxide, automatic endoscope re-processor, cart washer, ultrasonic cleaner and storage carousel as well as variety of testing devices.
- Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
- Supported surgical teams effectively by preparing instrument trays according to procedure requirements.
- Enhanced patient safety by ensuring proper sterilization and packaging of medical equipment.
- Reduced risk of infections by maintaining a clean and sterile environment within the processing area.
- Decontaminated surgical instruments to remove bacteria and other contaminants before sterilization.
- Corrected instrument sets according to current standards and established count sheets and instrument tracking systems.
Operating Room Scheduler
Culpeper Regional Hospital
2004.03 - 2010.02
- Received incoming calls from physicians and physician offices to schedule patients for orthopedic, urology, GYN/OB, ENT, endoscopy and general surgery cases within the operating room
- General patient information was obtained as well as type of surgery, patient history, special needs, preop appointment
- Contacted medical company representatives regarding necessary equipment and instruments needed to perform the surgery
- Interacted with patients concerning scheduled arrival times and preoperative instructions
- Prepared patient charts with appropriate consent forms, physician orders and requested lab work
- Entered documented patient charge information.
- Collaborated with pre-admission testing departments for seamless patient preparation and scheduling processes.
- Facilitated smooth transitions between cases through effective coordination of room turnovers and equipment setups.
- Optimized patient scheduling by effectively coordinating surgery times and resources.
Central Sterile Technician
Culpeper Regional Hospital
1996.06 - 2004.11
- Provided support to surgical teams by delivering properly sterilized instruments during procedures.
- Supported hospital-wide infection control initiatives through diligent adherence to proper sterilization protocols.
- Minimized waste by effectively managing supplies inventory, accurately tracking usage, and ordering necessary items when needed.
- Increased overall team efficiency by maintaining open communication channels with nursing staff regarding instrument availability and turnaround times.
- Demonstrated commitment to ongoing professional development through attendance at industry conferences, workshops, and seminars related to central sterile processing techniques.
- Streamlined operating room efficiency by assembling and organizing sterile instrument trays in a timely manner.
- Ensured compliance with industry regulations through accurate documentation of sterilization processes and quality control measures.
Education
Central Sterile Technical Training -
Purdue University
West Lafayette, Indiana12.2010
Surgical Technology -
Northern Virginia Community College
Manassas, Virginia03.1995
Surgical Technology -
Georgetown School of Science and Arts
Washington, D.C.12.1985
Skills
- Customer Support
- Goal-oriented mindset
- Customer Relations
- Data entry proficiency
- Data Entry
- Patient Care
- EMR Systems
- Telephone reception
- Excellent Communication
Affiliations
International Association of Healthcare Central Service Material Management
Timeline
Information Representative
M.D. Anderson Cancer Center
2015.04 - Current
Sr. Sterile Processing Technician Ll
M.D. Anderson Cancer Center
2010.05 - 2015.03
Operating Room Scheduler
Culpeper Regional Hospital
2004.03 - 2010.02
Central Sterile Technician
Culpeper Regional Hospital
1996.06 - 2004.11
Central Sterile Technical Training -
Purdue University
Surgical Technology -
Northern Virginia Community College
Surgical Technology -
Georgetown School of Science and Arts
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