Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rhonda Broderick

Taylorsville,KY

Summary

Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance. Talented professional considered knowledgeable leader and dedicated problem solver. Brings [Number] years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.

Overview

38
38
years of professional experience

Work History

Project Manager of Equipment

Crown Packaging
02.2015 - 12.2023
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.

Customer Service Manager

Crown Packaging
05.2007 - 02.2015
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
  • Created and reviewed invoices to confirm accuracy.

Account Manager

Thomas Lighting
05.2002 - 07.2007
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Educated clients on new products or services to increase customer engagement with brand.

Aircraft Maintenance Administrative

United Parcels Service
09.1985 - 02.1997
  • Maintained accurate records of all maintenance tasks performed, ensuring compliance with FAA regulations.
  • Removed components such as landing gear, engines, and flight control.
  • Performed scheduled and unscheduled inspections to check flight readiness of aircraft.
  • Enhanced aircraft safety by performing thorough maintenance inspections and identifying potential issues.
  • Demonstrated commitment to continuous learning by staying up-to-date on industry best practices and participating in relevant training opportunities.

Education

No Degree - Dental Assistant

Louisville Dental College
Louisville, KY

High School Diploma -

Iroquois High School
Louisville, KY
05.1984

Skills

  • Project Management
  • Project Planning
  • Project planning and development
  • Project Scheduling
  • Project tracking
  • Strategic Planning
  • Schedule Management
  • Advanced problem solving
  • Document Management
  • Technical understanding
  • Processes and procedures
  • Conflict Management
  • Project Closure

Timeline

Project Manager of Equipment

Crown Packaging
02.2015 - 12.2023

Customer Service Manager

Crown Packaging
05.2007 - 02.2015

Account Manager

Thomas Lighting
05.2002 - 07.2007

Aircraft Maintenance Administrative

United Parcels Service
09.1985 - 02.1997

No Degree - Dental Assistant

Louisville Dental College

High School Diploma -

Iroquois High School

Similar Profiles

CREATE PROFILE
Rhonda Broderick