Hi, I’m
RHONDA BROWN
Ethridge,TN
Summary
Friendly Insurance Verification Specialist promoting a background in keeping sensitive patient data confidential while maintaining knowledge of Medicaid and private policy benefits. Possessing great relationship building and communication skills. Looking to tackle new challenges with a company that values dynamic skills and a strong work ethic. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
years of professional experience
Work History
Farm Bureau Insurance Of TennesseeColumbia, TN
P&C TEST ANALYST
11.2018 - Current
Job overview
- Trained staff and users to work with computer systems and programs.
- Troubleshot program and system malfunctions to restore normal functioning.
- Developed, documented and revised system design procedures and quality standards.
- Tested, maintained and monitored computer programs and systems.
- Explored new technologies and tools for productivity, security and quality assurance purposes.
- Used computer in analysis and solution of business problems.
- Reviewed and analyzed computer printouts and performance indicators to locate code problems and correct errors.
THE FARM SCHOOLSummertown, TN
Office Administrator
10.2014 - 05.2018
Job overview
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Processed financial documents, contracts, expense reports and invoices.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Filtered emails based on importance and escalated issues to leadership.
- Collaborated with administrative support to oversee calendars and prioritize meetings and appointments.
- Recorded board of directors proceedings by preparing agendas and minutes.
- Delegated work to staff, setting priorities and goals.
Education
Columbia State Community CollegeColumbia, TN
Some College (No Degree) from Medical Transcription
Skills
- Usability Testing
- Test Planning
- Cross-Platform Testing
- Debugging
- Compliance Testing
- Recordkeeping Abilities
- Performance Testing
- Teamwork and Positive Attitude
- Defect Tracking and Reporting
Timeline
P&C TEST ANALYST
Farm Bureau Insurance Of Tennessee
11.2018 - Current
Office Administrator
THE FARM SCHOOL
10.2014 - 05.2018
Columbia State Community College
Some College (No Degree) from Medical Transcription
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