Rhonda Brown
Waco,TX
Summary
Motivated manager and educating others, offering strong work ethic and positive attitude. Highly effective in fast-paced work environments. Licensed in Texas and over 32 years of experience in high-end day spas and salons. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Instructor position. Ready to help team achieve company goals.
Overview
17
17
years of professional experience
Work History
Salon Manager
Great Clips
06.2014 - Current
- Oversaw salon employee performance, facility cleanliness, and sales.
- Handled employee scheduling and coverage needs during business hours.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Managed cash flow, business transactions, banking, and accounting processes.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
- Educated service personnel on company policy and procedure.
- Evaluated employee performance through close observation and performance rubrics.
- Delegated workplace responsibility to appropriate staff.
Secretary
Bulldog Fleet Service
01.2007 - Current
- Maintained daily report documents, memos and invoices.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Entered data into system and updated customer contacts with information to keep records current.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Education
GED -
Job Corps ,Knoxville TN
Knoxville, TNLicense - Cosmetology
McLennan Community College
Waco, TX06.1990
Skills
- Cleanliness and Sanitation
- Safety Awareness
- Operational Efficiency
- Client Satisfaction
- Time Management
- Customer Loyalty
- Customer Inquiries
- Client Needs Assessment
- Problem-Solving Skills
- Stock Maintenance
- Customer Service
- Providing Feedback
- Corrective Actions
- Employee Retention
- Revenue Growth
- Microsoft Office
- Personal Training
- Accurate Money Handling
- Day-to-Day Operations
- Inventory Control
- Decision-Making Skill
- Diverse Hairstyles
- Employee Development
- Salon Retail Sales
- Managing Multiple Tasks
- Cash Management
- Communication Skills
- Recruitment and Hiring
- Performance Improvement
- Training
- Scheduling
Accomplishments
I have been in Super Style for Supercuts compition won second place. My salon at Great Clips won an Main Sail Award which is the highest award to achieve through Great Clips, for maxing out all salon numbers and goals for the salon.
Timeline
Salon Manager
Great Clips
06.2014 - Current
Secretary
Bulldog Fleet Service
01.2007 - Current
GED -
Job Corps ,Knoxville TN
License - Cosmetology
McLennan Community College