Summary
Overview
Work History
Education
Skills
Dates
Timeline
Generic

Rhonda Brown

Thibodaux,LA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

14
14
years of professional experience

Work History

Phlebotomy Specialist II

Quest Diagnostics
05.2013 - Current
  • Participated in quality improvement initiatives, enhancing laboratory efficiency and safety measures.
  • Participated in continuing education programs to stay updated on the latest phlebotomy techniques and best practices.
  • Acted as a liaison between laboratory staff and other healthcare providers, ensuring timely communication of critical test results.
  • Provided support to colleagues during high-volume periods or challenging cases, fostering a positive team environment.
  • Performed venipuncture using various techniques including straight needle, butterfly needle, syringe methods to accommodate diverse patient needs.
  • Promoted positive interactions between patients and other healthcare professionals through professional courtesy and effective communication skills.
  • Demonstrated excellent manual dexterity during blood draws, ensuring minimal discomfort for patients throughout the procedure.
  • Collaborated with interdisciplinary healthcare team to ensure accurate patient identification and specimen labeling.
  • Assisted in training new staff members on proper phlebotomy techniques, resulting in a more skilled workforce.
  • Increased accuracy in specimen handling by following strict protocol for centrifugation, aliquoting, and storage procedures.
  • Implemented inventory management system that reduced waste while maintaining adequate supplies at all times.
  • Collected blood samples in accordance with laboratory protocols and regulations.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
  • Verified patients' identification for proper sample collection.
  • Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
  • Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
  • Streamlined the phlebotomy process for improved turnaround times and increased productivity.
  • Developed and implemented strategies to improve phlebotomy processes.
  • Provided guidance and support to laboratory personnel.
  • Performed laboratory tests to assist physicians in diagnosis.

Lab Assistant/Phlebotomist

St. Bernards Medical Center
07.2012 - 05.2013
  • Managed specimen sample handling, receiving, storage and inventory.
  • Logged samples correctly into computerized tracking system.
  • Ensured accurate test results with proper use of lab equipment and adherence to protocols.
  • Prepared samples for centrifugation, aliquoting and preserving sample integrity.
  • Assisted with support duties such as filling products, labeling products, testing samples and taking inventory.
  • Created and updated record of all supplies and equipment to monitor inventory.
  • Maintained safe, tidy and organized laboratory environment for accurate test results.
  • Inspected laboratory equipment to maintain good working condition for optimal results.
  • Maintained documentation on tests performed in lab.
  • Prepared blood smears and determined levels of normalcy.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Reviewed patient records for accuracy and completeness.
  • Collected blood samples in accordance with laboratory protocols and regulations.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.

Phlebotomist/Lab Assistant

Lady of the Sea
05.2010 - 07.2012
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
  • Organized daily work based on collection priority.
  • Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
  • Monitored patients for reactions and verified sample quality.
  • Conducted venipuncture and other CT procedures.
  • Supported quality assurance efforts by diligently documenting all relevant information during the collection process, ensuring accurate test results for patients and providers alike.
  • Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.

Education

Bachelor of Science -

12.2017

No Degree - Phlebotomy/ Ekg2010

Unitech Training Academy-Houma La
Houma, LA
2010

No Degree - Nursing Assistance

Louisiana Technical College, Thibodaux La
Thibodaux, LA
1986

Skills

  • Order of draw
  • Blood collection techniques
  • Capillary puncture
  • Specimen handling
  • Labeling Accuracy
  • Venipuncture Expertise
  • Data entry proficiency
  • Pediatric phlebotomy
  • Geriatric phlebotomy
  • Proper needle disposal
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Time Management
  • Butterfly Venipuncture
  • Excellent Communication
  • Specimen labeling procedures
  • Decision-Making
  • Patient confidentiality
  • Data Entry
  • HIPAA
  • Specimen Collection

Dates

01/01/20, 12/31/20

Timeline

Phlebotomy Specialist II

Quest Diagnostics
05.2013 - Current

Lab Assistant/Phlebotomist

St. Bernards Medical Center
07.2012 - 05.2013

Phlebotomist/Lab Assistant

Lady of the Sea
05.2010 - 07.2012

Bachelor of Science -

No Degree - Phlebotomy/ Ekg2010

Unitech Training Academy-Houma La

No Degree - Nursing Assistance

Louisiana Technical College, Thibodaux La

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Rhonda Brown